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GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.72 (237 reviews)

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1.54

Based on 237 reviews, last reviewed 30th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

Awful customer care and extortionate prices. Awful customer care and extortionate prices. Avoid at all costs trustpilot and their own website rate them at four out of five. Do not take this as ge... Read more Reviewed on: 30th January 2025

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About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

GoSkippy Car Insurance reviews (237)

Review of the GoSkippy, Car Insurance:

I know it's a bit of a long review but worth the read.

I received my 2024 van renewal which was £649.36 (last year price £574.04) and after checking over documents I noticed that I had only 1 yrs NCB showing on my renewal policy documents. I contacted Go Skippy helpline on 02/11/2024 to advise that I will have 3 yrs at end of policy, Call handler was not very pleasant to speak with but eventually agreed to change NCB to the 3 yrs. I asked what difference this would make to my premium, I was told that it made no difference, I found this a bit strange but agreed to renew with for another year, I was emailed showing amended 3 yrs NCB and total premium was £649.36 and was happy to proceed. On 04/11/2024 (2 days later) I received an email saying thank you for renewing with Go Skippy and noticed the total price was now £819.44, I spent a couple of hours trying to contact helpline but they didn’t answer. I phoned the next day on 05/11/2024, I again found the call handler to be aggressive, He explained that the price hike would have been caused with my 02/011/2024 phone call to amend my NCB from 1 yr to 3 yr; I was blown away with this statement to be honest. I told him that I had received an updated email after the first call and everything was the same albeit the amended NCB, I reminded him that I still have this email and he then became apologetic and asked to put me on hold so that he could look into this. The call handler then came back and said that he didn’t know why this could have happened but will now need to re-quote me for this year; Strangely enough we now have the total price of £819.44 for this year. By this time I have had enough and advised him that I can’t accept this updated quote and will not be renewing with them this year, He again apologized and said he was sorry this happened, I replied “and so you should be” I asked if he could cancel any payment request with my card holder as it was now showing that there was a pending transaction for £819.44 but unfortunately you cannot cancel a pending payment request with your bank. I was told that I will be given a refund but will have to wait 3-5 days for this. To sum everything up, if I hadn’t noticed the new total amount requested on the last email received then I would have been even more upset than what I am just now. Surely you don’t treat all your customers like this? or think that everyone is stupid, vulnerable or can be intimidated by your aggressive call handlers. Reviewed on: 5th November 2024

Best price

Was the cheapest quote for the second year running. Reviewed on: 13th August 2021

Bunch of crooks who are only interested in fleecing their customers. customer service is absolutely shocking. This company should be avoided by all means.

Cancelled my insurance only to be charged a default charge of £25. When challenged, i was advised to speak to creations who said they know nothing about this charge. This charge was eventually removed because i vigorously challenged it. Reviewed on: 10th August 2021

DO NOT USE THIS INSURANCE COMPANY

worst ever insurance company I have ever used, on comparison website I ticked the box for pillion cover included for my Motorbike insurance, took go skippy insurance as they came up the cheapest then when I got my documents the pillion cover was not included. So ended up having to cancel as I needed pillion cover and was charged £65 for this and wasn’t able to use my motorbike. KEEP AWAY FROM THIS COMPANY!!! Reviewed on: 6th August 2021

Shocking Company DO NOT USE

Do not use and do not trust this… Do not use and do not trust this company. Complete crooks and should be banned from trading. How can a premium change from £799pa to nearly £1100 for simply changing the start date by 8 days? Horrified!!!!!! Reviewed on: 1st July 2021

Absolutely shocking!!!

Don’t use this company unless you like throwing your hard earned cash away!! The first policy was cancelled as they said my sons points weren’t declared....sure we did! Anyway benefit of the doubt, lost £500+. My son is young and and we were finding it hard to get him insured on the car he had bought. ( 21 with a bloody good job so treated himself to high spec car). So got another quote from them checked and double checked all the details, everything above board.....same thing happened!!!! Would like to add that it all went through and he paid his deposit only to lose it again!! Taking this to the financial ombudsman! This company know exactly what they are doing and had now left my son uninsured with a car he can’t drive!!! RAGING!!! Reviewed on: 20th May 2021

I strongly warn against using this company!!!

Again I warn you against the appalling practices of this company, their customer service is absolutely RUDE and useless.... STAY WELL AWAY they practice with NO integrity or care for their customers and how their bad behaviours can detrimentally effect innocent clients!!!!! If I could give NO stars I would do yourself a favour and save yourself the stress use “any”other company!! Reviewed on: 1st April 2021

Avoid like the plague!

Absolute money grabbing *** purchased a new car midway through a policy - new quote was over double what other providers were offering. Then charged us £256 in cancellation fees! AVOID AVOID AVOID Reviewed on: 25th March 2021

Avoid

Avoid!!! Took out a insurance with them 80 pound a month it was, they telephoned be back and said the credit side off it had declined and wanted me to pay 200 a month this was one week later. They kept my 80 pound and wanted a another 75 pound cancellation fee because I couldn't afford 200 pound a month :/ because we had agreed on 80pound a month. Because I felt this was unfair I didn't pay the cancellation fee which they have now added 100 pound on top. Disgusting company!! Reviewed on: 11th January 2021

Appalling Service

Took out insurance with GoSkippy, requested cancellation of the policy by email and 2months later i was hit with a demand for outstanding payments as well as a late payment on my credit file and excuses for not processing the cancellation. I certainly dont recommend their service and will not be using them again. Reviewed on: 21st December 2020

Horrible customer service

Horrible, horrible horrible customer service, they talk over you and argue with you, man I spoke to after I had an accident was so unpleasant it made the whole experience so much worse. Never had a good exchange with them, full of "admin fees" so not worth the cheap price, you'll be paying for it later. Charged me £25 (reduced to £50 due to being in renewal period) for admin fee for change of address. Wouldn't add my partner onto my policy due to being self employed (despite 20 years no claims and no business use). Would NEVER use again, regret having a policy with them. Horrible experience Reviewed on: 16th December 2020

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