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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (263 reviews)

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1.54

Based on 263 reviews, last reviewed 11th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

4

They were the cheapest option for us last year. They were the cheapest option for us last year. Never had to claim, but it got us through the year. Reviewed on: 5th September 2025

Latest lowest rating:

1

Do NOT get your car insurance from GoSkippy, I've be... Do NOT get your car insurance from GoSkippy, I've been with them for over 10 years, and now they are refusing me for next year, all because I reported... Read more Reviewed on: 11th December 2025

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About this product

GoSkippy is a UK insurance broker offering car insurance policies.

The cheapest way to get a quote from GoSkippy is online. There is an admin fee to buy a policy over the phone, which will be added to the annual policy arrangement fee. With GoSkippy, you can buy third party only, fire and theft or fully comprehensive policies.

GoSkippy car insurance reviews help you find out what it’s really like to be a customer. If you’ve used GoSkippy before, you can also leave a review and share your experience.

GoSkippy Car insurance reviews (263)

Review of the GoSkippy, Car insurance:

BEWARE - PLEASE READ

PLEASE READ — I had a collision in June this year (2018) and it was not my fault. I contacted GoSkippy/Eldon Insurance/Southern Rock and was finally told I would have to claim on my insurance while “investigations” were ongoing. I was not asked for my account of what happened, I was not asked to provide any evidence of the collision and how it happened - I was instead asked to pay the excess and claim on my insurance. I refused and complained about bot being asked to provide any evidence of my side of the story. Rather, “pay the excess and claim on your insurance”, was what I was told. My complaint was not upheld by GoSkippy, instead a sudden flurry of requests for information/evidence that should have been made in the first place now followed. A few weeks after filling in the forms and sending these back I got a call from a personal injury specialist from GoSkippy accusing me of being at fault. That’s right. My very own insurance company! GoSkippy!!! I calmly explained how the accident happened to her because it was evident she had not even read my case file. She said I should not have been waiting in the yellow box to turn right when the accident occurred. I explained to her I was not in a yellow box, and if I were, I would’ve been right to do so!! She stammered and stuttered when she realised she’d been caught out. She had one mission. To get me to accept whole or split liability over the phone. This lady proposed a 50/50 split liability resolution. I refused. I told her to put all her correspondence in writing. ALWAYS ASK FOR DETAILS IN WRITING AFTER SPEAKING TO ANY ORGANISATION ON THE PHONE. IF POSSIBLE DECLINE TO SPEAK, AND ASK FOR THE INFORMATION VIA EMAIL. The longer the paper trail the better. I got a letter back from this lady offering me 70/30 split in my favour. I still refused. She even threatened me with being saddled with court costs, but I don’t scare easily, especially when I know my rights, and know I am in the right. In her final response she stated I would have to wait for the police report before any progress could be made on who was to blame. Eventually my insurance with GoSkippy on my car lapsed; hence I had to get cover with another insurer. Would you believe that three days after taking cover with my new insurers I got a letter from them telling me that my previous insurers had changed the status of the accident on the CUE (Claims Underwriting Exchange) from ‘no fault’ to ‘my fault’. And they added a massive increase to the cost of my premiums. Of course, I complained. About a month after complaining the police sent over their report validating I was not at fault! I forwarded it to my current insurers . But this company is not like GoSkippy, they are not in it just for the money. They do exist to provide a service and they provided me with an email address to send all the evidence that proved I was not at fault for the accident. I sent them my no claims letter, police correspondence and the email from the dubious personal injury lady at GoSkippy. They immediately amended my policy and awarded me compensation. I have still not heard back from GoSkippy till date. I escalated the case to the Ombudsman but the last I heard is that they keep sending the Ombudsman information in the wrong format. It’s been 5 months (now October 2018) since the accident. I have since purchased a new car but the other sits in my driveway, unfit for driving due to the collision and a bleak reminder of the deliberate failure of GoSkippy to honour their side of a policy agreement I signed with them and paid for diligently over the course of a year. Avoid them. “Good at quotes”, Good at cheap prices” but If you pay for insurance and you don’t get insurance cover in the event of an accident that is not your fault- then -what are you paying for? Britain’s streets are becoming increasingly congested with crazy drivers, with bikers and cyclists eating up every last stretch of road. Every minute your chance of a no fault accident multiplies. AVOID GOSKIPPY. Watch this space for updates. Reviewed on: 14th October 2018

I sold my old car and goskippy don't want to insure...

I sold my old car and goskippy don't want to insure my new car which is toyota rav4 and said it is a high risk. People insure their belongings because of the risk that something might happen someday. these people want the insurance money and dont want the risk. I guess it is better to avoid goskippy insurance. Reviewed on: 12th April 2025

Amazing services and very good prices

Amazing services and very good prices Reviewed on: 11th April 2025

Not Happy

Since starting my policy I have had nothing but hassle. I have contacted customer service 4 times for help but to no satisfaction. I would highly recommend you go elsewhere. Reviewed on: 10th April 2025

When I was search in Google I found this company but...

When I was search in Google I found this company but I don't have any idea about this Insurance company totally fraud and cheating they created finance banck without my acknowledgement and asked me to pay certain amount I did how ever nature disaster my car was damaged and after several calls I got the calim even after settlement they keep posting me the letters and says I have some premium it's really make frustration. Please avoid this company. Reviewed on: 9th April 2025

Avoid this shambles

Absolute joke of an organisation, renewal quote almost £200 higher than last year. Also almost £200 higher than they quoted as a new customer, attempted to get this sorted over the phone and frankly haven't heard anyone less interested in maintaining custom. Thought I'd email, stated same however I can check if eligible for a discount, call again. No not eligible, still not interested in matching their own quotation. I cannot imagine how bad the service would be if you legitimately needed them, I'll be paying more for an actual insurance organisation not this joke. Reviewed on: 18th March 2025

The worse company

This a - of worse company. Offered nice price but now when sold car They want charging me outstanding balance what is against agreement, after appeal trying blame me for accident and want more money. case to Police and Ombudsman. Never again this fruders!!!! If you want insurance avoid this conpany!!!!!!! Strongly not recommended!!!!!!!!! Reviewed on: 14th March 2025

I recently had a frustrating experience with this in...

I recently had a frustrating experience with this insurance provider that I feel compelled to share. I attempted to change my car on my existing policy, but they outright refused to insure the new vehicle. Consequently, I had no choice but to cancel my policy, which resulted in an unexpected cancellation fee of £100 along with additional charges, leading to a total loss of £180 in just one month. Moreover, their policy dictates that refunds are processed only after a 28-day waiting period post-cancellation, which means they are holding onto my money for no valid reason. This lack of accountability is incredibly disappointing. Additionally, I found the customer service to be far from satisfactory. The representative I spoke with was not only unhelpful but also quite rude, which only compounded my frustration. Overall, I strongly advise against using this insurance company. The lack of support, unreasonable fees, and poor customer service make it a choice I deeply regret. Save yourself the hassle and look elsewhere for your insurance needs. Reviewed on: 13th March 2025

Awful customer care and extortionate prices.

Awful customer care and extortionate prices. Avoid at all costs trustpilot and their own website rate them at four out of five. Do not take this as genuine, condescending customer care assistant and poor supervisor. Reviewed on: 30th January 2025

AVOID AT ALL COSTS

Please whatever you do do not use this insurance company. An amount was agreed through Vizion (The broker) Who told go Skippy the wrong amount, once I confirmed this with Vizion who admitted they were at fault they and I sent multiple emails to Go Skippy that were completely ignored. We are missing around £2000 and Go Skippy just pass you round different departments and wont actually confirm sending us the excess money. They are complete scammers. PLEASE AVOID Reviewed on: 27th January 2025

awful experience with customer service.

awful experience with customer service. Very unhelpful and I've alked awaywith the impression I've been scammed! Reviewed on: 24th January 2025

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