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GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.73 (233 reviews)

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1.53

Based on 233 reviews, last reviewed 2nd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

55% decrease in 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

It’s shiiiit somone broke my car and steal sterio m... It’s shiiiit somone broke my car and steal sterio media. When I claim been told u r not covered even my policy was comprehensive Reviewed on: 2nd December 2024

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About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

GoSkippy Car Insurance reviews (233)

Review of the GoSkippy, Car Insurance:

I know it's a bit of a long review but worth the read.

I received my 2024 van renewal which was £649.36 (last year price £574.04) and after checking over documents I noticed that I had only 1 yrs NCB showing on my renewal policy documents. I contacted Go Skippy helpline on 02/11/2024 to advise that I will have 3 yrs at end of policy, Call handler was not very pleasant to speak with but eventually agreed to change NCB to the 3 yrs. I asked what difference this would make to my premium, I was told that it made no difference, I found this a bit strange but agreed to renew with for another year, I was emailed showing amended 3 yrs NCB and total premium was £649.36 and was happy to proceed. On 04/11/2024 (2 days later) I received an email saying thank you for renewing with Go Skippy and noticed the total price was now £819.44, I spent a couple of hours trying to contact helpline but they didn’t answer. I phoned the next day on 05/11/2024, I again found the call handler to be aggressive, He explained that the price hike would have been caused with my 02/011/2024 phone call to amend my NCB from 1 yr to 3 yr; I was blown away with this statement to be honest. I told him that I had received an updated email after the first call and everything was the same albeit the amended NCB, I reminded him that I still have this email and he then became apologetic and asked to put me on hold so that he could look into this. The call handler then came back and said that he didn’t know why this could have happened but will now need to re-quote me for this year; Strangely enough we now have the total price of £819.44 for this year. By this time I have had enough and advised him that I can’t accept this updated quote and will not be renewing with them this year, He again apologized and said he was sorry this happened, I replied “and so you should be” I asked if he could cancel any payment request with my card holder as it was now showing that there was a pending transaction for £819.44 but unfortunately you cannot cancel a pending payment request with your bank. I was told that I will be given a refund but will have to wait 3-5 days for this. To sum everything up, if I hadn’t noticed the new total amount requested on the last email received then I would have been even more upset than what I am just now. Surely you don’t treat all your customers like this? or think that everyone is stupid, vulnerable or can be intimidated by your aggressive call handlers. Reviewed on: 5th November 2024

The customer service was poor!

The customer service was non-patient and has thick accent. Reviewed on: 23rd March 2024

I recently purchased insurance from them, but after...

I recently purchased insurance from them, but after 40 days, I requested an upgrade to business insurance for 2000 miles annually. Unfortunately, they informed me that they do not offer such coverage. When I asked to cancel, they charged me £320 for cancellations. I'm disappointed with their service and would advise others to be cautious when dealing with them. Reviewed on: 8th March 2024

Affordable and easy to use

Went with GoSkippy as they offered a good price fully comprehensive and no black box, it’s not the cheapest given this is only my second year of driving however compared to my first year it was a great price. No claims made yet so I can’t review on that but they have been great so far Reviewed on: 6th March 2024

The worst company on the planet from what I read.

The worst company on the planet from what I read. Reviewed on: 21st February 2024

I rang go skippy to change the vehicle on my policy.

I rang go skippy to change the vehicle on my policy. They gave me a snall increased price of £5.34 plus £35 admin fee. They were about to take payment when the lady said they would have to refer this back to the insurer and couldn't cover me for 24hrs. I explained that in 24hrs time I was picking up my new car and would need the car to he covered but they said there was nothing they could do. I rang the insurance company watford insurance company and they informed me that go skippy should just do the change over. Got back intouch with go shippy and they have now informed me it's going to take 48hrs to change the car on the policy. I asked them to cancel the policy but they wanted £135 in cancellation fees and I wouldn't receive eneything back. They are just a set of liars and don't help customers at all and I have sent a complaint of to the financial ombudsman Stay well clear of these cowboys cos they just feed you lies and give you the runaround Date of experience: 01 February 2024 Reviewed on: 1st February 2024

Rip off company

Someone went into the back of me on 29/12/23. Wrote my car off.GoSkippy uncontactable so I informed them via online on their website. On 3/1/24 the other person's insurance company settled my claim and collected my car to be destroyed. GoSkippy still not contacted me. I informed DVLA of the car and received a letter to state I no longer owned the car. On 8/1/24 GoSkippy collected my monthly direct debit. I cancelled my further direct debits as I no longer had the car and once again tried to contact GoSkippy. They eventually got in touch with me on 10/1/24. Customer service is abysmal, I was passed from one person to the next repeating over and over that the case was closed by the other insurance company and I had received my payout. That my direct debits were cancelled due to not having ownership of the car. I'm now receiving emails and letters demanding £89 cancellation fee and threatening me with debt collectors. Are these people for real? Who wouldn't cancel their policy when they no longer own the car and the car no longer exists through no fault of their own. This company is a rip off. Stay well clear. Reviewed on: 25th January 2024

Quick to add fees and send cancellation letters

Sent me threatening letters that they were gonna cancel my insurance. The offence you might ask... Spelling a name wrong Reviewed on: 24th January 2024

Do Not Use this company.

Do Not Use this company. They cancelled the policy and then had the audacity to tell them I owed nearly £200 due to it being cancelled. I’m convinced this a scam business.. appalling, aggressive tactics. They employed debt collectors and have harassed me ever since. Reviewed on: 17th January 2024

Awful company DO NOT use.

Awful company DO NOT use. Tried to charge over £800 altogether for one months car insurance. Had cancelled insurance before agreeing to a credit agreement by the specified date given as i didn't need to insure my 17 yr old anymore. Yet they are proceeding to try and charge me excessive cancellation fees rather than just the standard £75 cancellation. They use premium credit. DO NOT USE. Reviewed on: 14th January 2024

Should be called 'Go SLIPPY' SCAMMERS!

I came through a comparison website, i paid the premium in full on their website but was unable to change my registration number so i rang them, came through to a call centre in India when i got this snotty stuck up woman. They wouldnt change my reg without charging me further, i asked to speak with a manager and i was refused to be transferred so i cancelled the policy but they wouldnt refund the full amount so i lost £150! Reviewed on: 9th January 2024

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