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Green Flag: Breakdown Insurance reviews

Name: Breakdown Insurance
Rating: 2.71 (55 reviews)

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2.55

Based on 55 reviews, last reviewed 11th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

35%

51%

Latest highest rating:

5

Quick to respond, courteous and helpful Quick to respond, courteous and helpful. My phone didn't have internet access so they helped me find a locksmith and phoned to check everything was so... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Very poor service. Very poor service. I broke down on the way to an important function and called Greenflag, and was given no options except recovery to a garage in my ... Read more Reviewed on: 11th October 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Green Flag breakdown cover reviews come in. You can read and write YOUR Green Flag Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

Green Flag Breakdown Insurance reviews (55)

Review of the Green Flag, Breakdown Insurance:

Avoid if you travel across counties

Green Flag review from this weekend. Absolute nightmare. Copied from my trust pilot review please share! We broke down at 12am having set off from Scotland at 7pm. We had 3 hours left of our journey home. As a family with 2 dogs and a poorly child, we broke down with a caravan in tow - the turbo went on the car so unable to solve roadside therefore recovery needed. Initial call was hopeful - green flag stated it would be 45 mins until they had someone to us as we were a priority having a child and animals on board and as we were on a busy motorway just south of Scotland. 2.5 hours later we have our FIRST OF THREE recovery trucks arrive. He advised Lincoln was not in his area so would take us 1,5 hours to Lymm services where we would be met by the next recovery vehicle " great , that's ok " we thought .... Oh how wrong we were!! Telephone call from green flag advising us that at our ETA at Lymm services we would have a recovery man waiting for us within 30 mins of arrival (6:30/7am) Green flag advised the next part of our recovery would be completed by Eggertons from Lymm services. Upon being dropped off by the first recovery truck , we sat in the lorry park of Eggertons at Lymm services. Saw a truck with a guy sat in it and by 8am contacted Sarah who advised that they were running behind ( 1.5 hours!) and had someone on route to us. We asked if the chap in the lorry park was our driver which she denied. Roll on 10Aam ( 15 hours into the journey) , the same guy sat looking at us at Eggertons lorry park, reverses his truck to our car stating he hadn't received the job and could only take us to the next service station 27 mins away!!! Fuming is an understatement - my little boy was sobbing by this point as he felt so unwell - we are both tired out and stressed and totally flabbergasted at the lack of common sense displayed by green flag , never the less after a rather cross phone call to green flag I am absolutely assured that the next truck will absolutely be with us by 11:10. you guessed it - 12:15 the next one rolled up - thank fully ready equipped to take us all the way home. In short our experience has been a nightmare! Why not put us into a services over night to then recover us the next day in one hit! Utterly outrageous with no courtesy shown for us or the animals left stranded in service stations and roadside for over 11 hours!!! Sort yourselves out green flag - this is totally unacceptable! Disorganised, disjointed, poor communication and utterly dismal dishonest service- don't advertise "national recovery" with the caravan and motorhome clubs if you are blatantly unable to achieve a service to meet the needs of your customers!! Date of experience: 24 August 2024 Reviewed on: 26th August 2024

GOOD

Have always had breakdown cover. Have found greenflag to be competitive on price particularly as the give home start as an option to add on. It was easy to buy online but documents took nearly 2 weeks to arrive Reviewed on: 28th March 2016

switched to AA

I found the company ok, they came to your needs when you needed them but was not impressed by the length of time it would take for them to arrive. the staff were good , polite and helpful . I have since changed and the new company come sooner when you call them out. Reviewed on: 28th March 2016

ok for new policy but not for renewing

it is quick and easy to buy this online. however I never renew as it is always a fair bit cheaper to take out a new policy with them. Documents are slow to arrive Reviewed on: 24th December 2015

Friendly staff but not great value.

Staff at Green Flag are very nice and friendly towards their customers. However, I think their insurance prices could be cheaper as there are many insurance companies cheaper than Green Flag. Overall, a good experience. Reviewed on: 11th November 2015

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