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Green Flag: Breakdown Insurance reviews

Name: Breakdown Insurance
Rating: 2.71 (55 reviews)

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2.58

Based on 55 reviews, last reviewed 11th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

35%

51%

Latest highest rating:

5

Quick to respond, courteous and helpful Quick to respond, courteous and helpful. My phone didn't have internet access so they helped me find a locksmith and phoned to check everything was so... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Very poor service. Very poor service. I broke down on the way to an important function and called Greenflag, and was given no options except recovery to a garage in my ... Read more Reviewed on: 11th October 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Green Flag breakdown cover reviews come in. You can read and write YOUR Green Flag Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

Green Flag Breakdown Insurance reviews (55)

Review of the Green Flag, Breakdown Insurance:

Beware they will not honour the policy

WARNING Women with children stay clear On the way to lapland with a small child. Clutch failed one hour from lapland ascot. Pulled over , called greenflag, only me and my young child in the car. Advised they would take us and car to one destination. Initially I said hotel but then changed my mind after ringing around garages in the area and establishing it might take 3 weeks to repair. Policy was to be taken home. Sam from collateral brought us to 'Frankly services' , she was just lovely, but couldn't offer us much help, this is the only positive to the story , thank you Sam. I asked if she could take us the Birmingham Airport to rent a car, she asked if she could but request was refused by control. I phoned greenflag to establish if they could get me a hire car, happy to pay. They gave me a number, which shut at 1pm in Saturday. It was 4pm by now. The relay from Gloucestershire to Liverpool, could have been 2 to 4 different stops. Then they decided no they would get me a courtesy car. The car arrived, 16 years old -no isolfix for child seat -Windows didn't work-fire hazard - all seatbeats in back of car smashed beyond use, except the middle one which was one belt across the middle -no sat nav - no facility to charge phone despite having 3 hours by the road side -pitch black darkness off a motorway with a small child - had to find a hotel off the motorway and wait until morning to travel home - 3 days later no car, no contact -asked if car could be dropped at a particular garage , which they did . But expected me to drive banger to garage to hand over banger. I kept telling them there was no isofix , I also have a new born. All day to and fro, 18 calls when I was in a meeting. Received a text stating they would be with me at 11:04, 12.10 nothing Then panic and call after call. Stated that they would put car back on the truck if I didn't come to meet them, despite dangers identified. Text me "truck won't fit down your street" and they were now dropping car at my address! Left car in the road by the garage . Umpteen calls to managers , worse than useless. Never again, green flag are appalling. What an awful experience, no compassion or empathy for the situation. Disgraceful customer service. No support despite circumstances and offer to pay in full. They just didn't help or bother a woman with a small child stranded in darkness at the side of a motorway worst nightmare Reviewed on: 3rd December 2021

GOOD

Have always had breakdown cover. Have found greenflag to be competitive on price particularly as the give home start as an option to add on. It was easy to buy online but documents took nearly 2 weeks to arrive Reviewed on: 28th March 2016

switched to AA

I found the company ok, they came to your needs when you needed them but was not impressed by the length of time it would take for them to arrive. the staff were good , polite and helpful . I have since changed and the new company come sooner when you call them out. Reviewed on: 28th March 2016

ok for new policy but not for renewing

it is quick and easy to buy this online. however I never renew as it is always a fair bit cheaper to take out a new policy with them. Documents are slow to arrive Reviewed on: 24th December 2015

Friendly staff but not great value.

Staff at Green Flag are very nice and friendly towards their customers. However, I think their insurance prices could be cheaper as there are many insurance companies cheaper than Green Flag. Overall, a good experience. Reviewed on: 11th November 2015

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