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Halifax: Cash ISA reviews

Name: Cash ISA
Rating: 3.82 (51 reviews)

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3.56

Based on 51 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

27%

20%

10%

Latest highest rating:

5

customer rating. Very professional response to any banking questions posed to them by clients, and always curtious both at the branch counter and by appointments. Reviewed on: 26th February 2025

Latest lowest rating:

1

Unable to transfer ISA away from Halifax. I have been bounced around Halifax in branch, phone and emails for nearly 4 months trying to transfer an ISA away from them. I would never use them ag... Read more Reviewed on: 23rd January 2025

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About this product

Halifax offer a range of cash ISAs that are fixed rates or instant access.

Halifax Cash ISA products include ISA Saver Fixed, ISA Reward Bonus Saver, ISA Saver Variable and Instant ISA Saver. Most accounts can be opened with just £1, but fixed rates have a minimum first deposit amount of £500.

Halifax Cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Cash ISA reviews (51)

Review of the Halifax, Cash ISA:

Breath of fresh air

Last year I opened a 2 year fixed isa saver with Halifax and transferred in existing products from another provider. I began the process online (as an existing customer with a current account) however came up against a query quite quickly with the transfer details required therefore called up. I was quickly put through to the relevant department who took resolved my query which meant I could have continued online however as they were so quick I chose to work through the process with them over the phone. They took all the details including the maturation date of my existing product and before I knew it we were done, they also advised the closure date of my chosen product due to a change in isa limits/rules which meant another product maturing later could also be consolidated which was an added bonus, they even offered to take those details then ready to action which I felt was very proactive and helpful and they clearly knew their products and all relevant associated rules which put me at ease. The documents arrived within days confirming the product and transfer and I received regular updates confirming the transfer had been put in place with my existing provider and then once the funds were received. I literally had to do nothing more, they even added it to my online banking. I had not expected to receive any notification of interest on the product until it matured so I was pleasantly surprised when my balance increased after the end of the first financial year to show interest obtained. It was all so simple and the staff inspired confidence therefore I will definitely consider Halifax in the future for my banking needs. (I only gave 4 stars as there is always some room for improvement) Reviewed on: 10th August 2015

customer rating.

Very professional response to any banking questions posed to them by clients, and always curtious both at the branch counter and by appointments. Reviewed on: 26th February 2025

Unable to transfer ISA away from Halifax.

I have been bounced around Halifax in branch, phone and emails for nearly 4 months trying to transfer an ISA away from them. I would never use them again, their customer service is hideous. Reviewed on: 23rd January 2025

I had ISA with halifax for many years.

I had ISA with halifax for many years. I transferred it to other bank to new fixed ISA. But I transferred partial amount only. Rest of the amount they presumably sending me by cheque...still waiting more than 2 weeks and closed my account without sending me any acknowledgement. It's very annoying and still waiting for my cheque by post. Called to them many times, no clear answer. Reviewed on: 5th August 2024

I have always had a positive experience with the cus...

I have always had a positive experience with the customer support service at Halifax. Reviewed on: 9th June 2024

ISA with decent rate

The interest rate is alright . Have not had any problems as yet with logging in Reviewed on: 25th May 2024

Good product with decent customer service

Good product with decent customer service Reviewed on: 15th April 2024

Easy to manage

Easy to open and log in but their interest rates are not the best Reviewed on: 15th March 2024

Good service!

Good service! Highly recommended! Reviewed on: 4th March 2024

Long ques in branch

Not thoughtful about needing a seat Reviewed on: 30th May 2023

Easy to use

Simple use within the app. Poor interest rate Reviewed on: 7th April 2023

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