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Halifax: Cash ISA reviews

Name: Cash ISA
Rating: 3.82 (51 reviews)

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3.56

Based on 51 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

27%

20%

10%

Latest highest rating:

5

customer rating. Very professional response to any banking questions posed to them by clients, and always curtious both at the branch counter and by appointments. Reviewed on: 26th February 2025

Latest lowest rating:

1

Unable to transfer ISA away from Halifax. I have been bounced around Halifax in branch, phone and emails for nearly 4 months trying to transfer an ISA away from them. I would never use them ag... Read more Reviewed on: 23rd January 2025

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About this product

Halifax offer a range of cash ISAs that are fixed rates or instant access.

Halifax Cash ISA products include ISA Saver Fixed, ISA Reward Bonus Saver, ISA Saver Variable and Instant ISA Saver. Most accounts can be opened with just £1, but fixed rates have a minimum first deposit amount of £500.

Halifax Cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Cash ISA reviews (51)

Poor value for money

30+ years a customer and interest rates remain on the floor Reviewed on: 4th April 2023

Not worth it

The interest rates are so low on these ISAs it’s not worth going with Halifax. The app is great and it’s easy to deposit money in the account but the return is negligible. Reviewed on: 20th March 2023

isa

not happy at all with the interest rates Reviewed on: 16th May 2022

Great at taking the money, poor at giving it back

Opened a help to buy ISA 5 years ago, I am buying a house now. Went to close it to find that is must be done in branch, ok fine. However ALL branches including major city centre ones ONLY open 0930 till 1400. As I work mon-fri, like most people, I can’t do this. Called customer service to be told basically “tough”. Was told I could write a letter to the closing team, you read that correctly write a letter, no phones, no email. The closing team don’t have phones or computers apparently, but was advised they will probably just tell me “tough” too as it MUST be done in branch. I was also offered to have my complaint escalated to the complaints team, which could take 8 weeks which is great when your trying to buy a house and need the money straight away. When I asked why not for example close branch’s on a Wednesday and open on a Saturday was told this was because of COVID 19???? Other banks are open on a Saturday, Barclays for example I said to be told yes but we have chosen not to do that so again “tough”. I now have to take a day off work at the cost of £150 just to access MY money. Quite possibly the worst banking service I have ever experienced, not willing to help in the slightest just kept saying it’s in the terms and conditions even though when I agreed to those terms and conditions the branch’s were open mon-sat 9am till 5pm but again just told basically “tough” I will NEVER bank with Halifax again after this and I STRONGLY advise others to do the same. Reviewed on: 13th February 2021

Fantastic service

Extremely good customer service helped me understand correct isa for me Reviewed on: 1st June 2020

Halifax ISA

Very simple to set up and great way to save! Reviewed on: 8th May 2020

HALIFAX ISA STRANGE DECISION

My 5 Year ISA reached maturity recently and as I have done for the 20+years I have had an ISA with the Halifax I simply planned to start a new one with them but was amazed when A I saw the paltry interest rate they were paying on the accoun0.75 % plus only 2 year ISA . Needless to say I looked elsewhere and found a good deal at almost 3 X the interest rate at a fixed 5 year deal Reviewed on: 9th February 2020

Easy to set up!

Easy to set up and keep track, always more than helpful in-store too! Reviewed on: 3rd January 2020

Financial benefits

I have had my ISA with Halifax for several years and I am very happy with the way in which I have benefitted from the options made available to me and the advantages of being a customer with several different accounts which can all be accessed and managed collectively to ensure that personal finances are well maintained, organized, and connected to enable the opportunity of achieving the maximum potential outcome. Reviewed on: 8th November 2019

Excellent bank, terrible adverts

I like the trustworthiness of this bank . However their tv adverts are cringeworthy and do not reflect a serious brand Reviewed on: 27th December 2018

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