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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (203 reviews)

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4.85

Based on 203 reviews, last reviewed 7th Jan 2025

56% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

3 star

2 star

Latest highest rating:

5

I have had excellent service from Jane in helping me... I have had excellent service from Jane in helping me take out a later life mortgage. She is knowledgeable and understanding through the whole process.... Read more Reviewed on: 7th January 2025

Latest lowest rating:

1

Avoid these chancers In short I run a BTL business which obviously has a mortgage liability but runs at a consistently high profit. Hanley rejected my application for a pe... Read more Reviewed on: 21st June 2024

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (203)

Review of the Hanley Economic Building Society, Mortgages:

mortgage application

We have recently had two meetings with Jayne Longmore and been advised regarding a mortgage application. We were very happy with the thorough and detailed information we received.. Jayne was very friendly and helpful, nothing was too much trouble and we would highly recommend to others The Hanley Economic Building Society. Reviewed on: 14th November 2024

helpful friendly efficient

I was dealt with by Jane Longmore who was available pleasant helpful and efficient Reviewed on: 21st January 2021

Reply from Hanley Economic Building Society Thank you for your feedback Janet! Response date: 3rd February 2021

Poor systems and incompetent underwriters

Very poor experience. Our mortgage broker applied for a mortgage, a decision in principal was given as it passed credit checks and affordability. Happily took £300 then they came back and said I didn't pass affordability (despite no changes). Provided evidence of pay rise (that hadn't been declared as it was yet to come into effect) AND offered to pay off a small loan which would have more than met the requirement (still using savings) but wouldn't accept. No explanation for the logic behind the decision (since everything else was fine with the application), no refund provided for their system allowing application to go ahead anyway. This happened literally days before they pretty much stopped lending above 60% LTV, coincidentally. No onwership of the issue and money taken. Oh and took a month and a half of going backwards and forwards to achieve nothing. Went to Leeds Building Society, happy to accept pay rise, house is now nearly complete just three weeks later. I recommend trying Leeds first, no application fee, they have competent staff with common sense and their affordability checking system works! Reviewed on: 16th January 2021

Reply from Hanley Economic Building Society Hi Daniel, we are sorry to hear about your disappointing experience and that we could not help you on this occasion. If you would like to discuss your application further please contact us at [email protected] or call us on 01782 255000. Response date: 18th January 2021

Friendly, professional service.

If you are after anyone to treat you like a friend throughout the whole process then I can’t recommend Lana highly enough. Her friendly but professional advice was outstanding. Lana Beech + Jill Condliffe I can’t Thank-you enough for all the hard work you guys put in to get me where I am. A More than satisfied customer. Reviewed on: 15th January 2021

Fantastic Service

I would highly recommend The Hanley as a mortgage provider. Lana our mortgage advisor was 10/10! She made the whole process so straight forward and as stress free as possible - thank you! Reviewed on: 5th January 2021

Reply from Hanley Economic Building Society Thank you for your glowing review! :) Response date: 3rd February 2021

Mortgage offer

Thank you! Brilliant work and quick responses! Reviewed on: 17th December 2020

Further advance

We have just taken out a further advance on our mortgage, from our initial enquiry the Hanley have been brilliant. They got back to us shortly after to get the process started, Anna who handled our case was very helpful and friendly and dealt with us mainly over the phone apart from nipping into branch to take in signed forms. We have been with the Hanley for a good number of years now with our sons child trust fund and mortgage and have always found Their products very competitive and they have always been easy to do deal with even now during this covid crisis . I would have no hesitation in recommending the Hanley to friends and family. Reviewed on: 3rd December 2020

Above and Beyond

We completed our house purchase two weeks ago, and we quite simply would not have been able to buy this house were it not for the tireless efforts of Lana Beech, our mortgage advisor at the Hanley. Our situation was particularly complicated, and we faced several set-backs along the way. Lana navigated every obstacle with professionalism, enthusiasm, and a level of dedication I've never experienced from any other financial services provider. We really appreciated the individual approach, and the fact that we were treated as humans, not just customers. Above and beyond doesn't even begin to describe it. Reviewed on: 30th November 2020

Excellent *****

In a very difficult period of my life, during the COVID-19 pandemic, and when all other providers were declining a mortgage, Hanley gave me advice and helped me to get a mortgage. I am very happy that these people came to my way and helped me to make my dream come true. Personally, a huge thank you to Lana Beech. Her friendly behaviour and her professionalism helped the process and made this journey end happily. I will never forget what she did for us. X Reviewed on: 24th November 2020

Excellent service and support throughout the whole mortgage process

The whole experience of completing my mortgage application with the Hanley Economic has been excellent. Mortgage advisor Jane Longmore handled the whole process with me with complete professionalism throughout, by taking time to listen and understand what I was looking to achieve with my mortgage, and provided clear advice that I could understand and answered every question without problem. Communication from Jane and the wider Hanley team has been superb and I would fully recommend the Hanley for their professional service and customer focus - excellent! Reviewed on: 24th November 2020

Always Brilliant

I've only ever used The Hanley Economic for my mortgage requirements. They are always quick to respond and very helpful. If you are lucky enough to have Mark Watson as your advisor then you are in safe hands. I will recommend The Hanley 10 times over. Reviewed on: 30th October 2020

Reply from Hanley Economic Building Society Wow, thank you for your wonderful review! We are so pleased that you are happy with our service. Response date: 30th October 2020

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