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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.80 (338 reviews)

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4.80

Based on 338 reviews, last reviewed 14th Jul 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Mortgage Had the pleasure of dealing with Lana while sorting my mortgage, and I couldn’t have asked for anyone better. She made it effortless and made me feel ... Read more Reviewed on: 14th July 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (338)

Wonderful Experience Very Professional

Just completed our remortgage with the Hanley Economic Building Society and the entire process could not have been better. Throughout, Jane was so friendly, professional and helpful, making the whole experience smooth and extremely speedy. We are delighted we chose the Hanley Economic, they have proved to be first class and we would highly recommend them. Reviewed on: 28th March 2023

An anxious remortgager

As a lady of a certain going through a separation, just thinking about all the financial upheaval was stressful. After speaking to Anna at The Hanley regarding a remortgage was enough to keep my anxieties at bay and move forward. Such a professional, lovely lady. I have been with The Hanley for a number of years, great products and lovely, local service. Reviewed on: 23rd March 2023

Excellent mortgage products and service.

Lana was extremely helpful in making the re-mortgage process very straightforward and saw the process through from start to finish - I am delighted to now be a Hanley customer and can recommend them highly. John Reviewed on: 14th March 2023

Brilliant service

The staff are very friendly and all helpful. Jayne was great at providing advise to me as a first time buyer, she was thorough and very helpful and made the process a breeze. I appreciate all the work and services provided and recommend the hanley. Thank you! Reviewed on: 2nd March 2023

Excellent Customer Service

I initially contacted Hanley because I was attracted by their mortgage products which were very competitive at the time I applied. I received excellent customer service from start to finish with the processing of my mortgage application. The staff were always polite, friendly, very knowledgeable and nothing was too much trouble. Special thanks to Stacey for pulling out all the stops to arrange my mortgage appointment at short notice, and to Lana for expertly guiding me through the process. Reviewed on: 1st March 2023

Best company ever

Could not expect a smoother process and better customer service Reviewed on: 5th February 2023

Excellent service from Lana

Lana was my mortgage adviser who helped me through the mortgage application process to purchase my new home. She was very knowledgeable and friendly. She was also flexible to speak to me around my working hours. I would recommend Lana and Hanley Economic to all of my friends. Reviewed on: 2nd February 2023

Remortgage to bigger house

First I'd like to say a big thank you to Jane and all in the underwriting, with going all the way with one property for a year for it to withdraw a week before completion. Then going though all paperwork and getting it up and ready asap would highly recommend friendly, professional and great communication within the time that feel like forever we are now happy in our new house thank you Hanley Reviewed on: 30th November 2022

Help with mortgage

Jane longmore at the Hanley made the experience a pleasant one . She couldn’t do enough to help . She was very knowledgeable, and informative. She helped us every step of the way . She kept us regularly informed of how it was progressing. She is a credit to the Hanley economic , and in my opinion,worth her weight in gold . Can’t thank you enough Jane ! It’s people like Jane who keep me at the Hanley . Reviewed on: 22nd November 2022

Mortgage Process with Lana!

I have had the pleasure of dealing with Hanley economic since May 2022 and I have to say their service from the very first phone call right through to the mortgage transfer for the completion of my home has been exemplary. A special mention to Lana Beech who is one of their mortgage advisors, she has been a pleasure to wok with throughout the process. Lana always did what she said she was going to do within the time frame she had stated and when this wasn't possible she always made an effort to make contact and explain why it was delayed. Lana also made it a point to remember facts in previous conversations and ask about these later on; for example my daughters birthday or my work trips. This type of service is rare and one people should appreciate. Thank you Reviewed on: 26th October 2022

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