Smart Money People Logo
Go to business site
Share this page
Link copied

Hanley Economic Building Society: Mortgages reviews

View other Hanley Economic Building Society products
4.81
Based on 309 reviews, last reviewed 17th Jun 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
1%
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025
Verified source

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025
Neil L's avatar
Neil L
Visit provider site Read all reviews Write a review

About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

Review Hanley Economic Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Hanley Economic Building Society Mortgages reviews (309)

Amazing, Stress Free, Experience with the Human Touch

5
My wife and I have just remortgaged with the Hanely, having taken a mortgage with them a few years ago to buy a new build house. They are a joy to deal with compared to some of our experiences in the past. Simple, straight forward communication both on the phone, with really knowledgeable members of staff and in writing. They are happy to talk you through the process and our remortgage, on a really competitive deal, could not have been any more straight forward. I would recommend them to everyone. This is banking as it should be. Reviewed on: 10th June 2022
Paul's avatar
Paul

Professional, Swift, and Informative

5
My husband and I were seeking additional funds for our self-build mortgage. The mortgage advisor, Jane Longmore, was so helpful, professional, and informative. The full process was very smooth, and the additional funding request was approved in record time. Would definitely recommend. Reviewed on: 6th April 2022
Karen McGowan's avatar
Karen McGowan

Fantastic service from start to finish

5
We applied for a new build mortgage and the customer care service we received from Lana Beech at the Hanley was professional, friendly, responsive and highly efficient. Fantastic service from start to finish! Reviewed on: 31st March 2022
Peter Mav's avatar
Peter Mav

Excellent personal service

5
Our Mortgage Advisor was very customer focussed, responsive to our request and gave us the right information to make informed decisions. Our needs were quite specific as we were funding a significant house renovation. She understood our needs and was very clear about what was possible and not possible with the products available. Reviewed on: 5th March 2022
Jamie's avatar
Jamie

A person not a number

5
Cashier’s know people by name ,and are always helpful. Go beyond to be helpful. Reviewed on: 11th February 2022
Phil Tyler's avatar
Phil Tyler

Lana was a legend!

5
Me and my wife had a very individual situation, moving from Singapore to then being self-employed in the UK had its own rings to jump through. As soon as we approached the Hanely we had a very welcoming and helpful team help us obtain and sort a mortgage to buy our dream home. Throughout the process, we had our own advisor (Lana) who not only was very helpful she was also very understanding and personable with our situation. I'm not going to stand and say that buying a house is stress free. But we were lucky to have someone responsive and helpful throughout the process. Reviewed on: 10th February 2022
William Foden's avatar
William Foden

amazing staff!

5
helpful , knowlegable staff that gave lots of information and help with getting the right mortgage Reviewed on: 12th January 2022
Emma J Walters's avatar
Emma J Walters

Ideal for my needs.

5
I was recommended the retirement mortgage by a good friend who had just taken one out herself with the Hanley. Jane Longmore handled her application. Jane also handled my application . ....She was pleasant ,polite and professional. Guided me through the whole process patiently. It was easy to get in touch with her when I needed , by both email and telephone. She always responded promptly. I am now in my new home I would not hesitate to recommend the Hanley to others looking for a mortgage. Reviewed on: 10th December 2021
Phyllis Armstrong's avatar
Phyllis Armstrong

Fantastic service

5
As a first time buyer, I was clueless when it came to the process of buying a house and getting a mortgage. Jane at The Hanley was there every step of the way to support me with my application to ensure I was able to secure my AIP and ultimately the mortgage that had allowed me to buy my first home. The customer service from Jane and the team is second to none. Thank you again for your support and dedication during what I am sure has been one of the busiest times, it has really been appreciated. Reviewed on: 29th November 2021
Jack1994's avatar
Jack1994
Reply from Hanley Economic Building Society Thank you for leaving such a wonderful review, we will certainly share this with Jane and the rest of the business. Congratulations on purchasing your first home, we wish you many happy years there! Response date: 30th November 2021
The Hanley Economic Building Society Logo
Hanley Economic Building Society

Self build mortgage

5
I searched the market directly myself and via specialist brokers and the best deal I could find for self build was with Hanley. Furthermore dealing with the team there to get the mortgage set up was thorough but simple, they were very helpful and proactive throughout. We just need to get the house built now!! Reviewed on: 1st November 2021
murray's avatar
murray

Review Hanley Economic Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill