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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (201 reviews)

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4.84

Based on 201 reviews, last reviewed 3rd Dec 2024

56% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

3 star

2 star

Latest highest rating:

5

My ROI mortgage I have just finalised my RIO mortgage, Jane Longmore was my advisor she was engaging, friendly and professional. Jane kept me informed throughout the ... Read more Reviewed on: 3rd December 2024

Latest lowest rating:

1

Avoid these chancers In short I run a BTL business which obviously has a mortgage liability but runs at a consistently high profit. Hanley rejected my application for a pe... Read more Reviewed on: 21st June 2024

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

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Hanley Economic Building Society Mortgages reviews (201)

Self-Build Mortgage Application

Just had to say a few words of thanks to the staff at 'The Hanley' for their patience, effort, understanding and good humour throughout my mortgage application. Not only was the mortgage product and associated insurance cover much better than anything else on the market; but the help, guidance and information provided was invaluable. There were a few occasions when it looked as though I would not be able to complete the application process but the staff never gave up and we are now building our house. I must give particular thanks to Jane Longmore who never gave up trying and ultimately succeeding in processing my application- were are truly grateful for all you have done. Thanks. If ever I have need of a mortgage again my first call will be to the Hanley. Reviewed on: 14th March 2019

Amazing and helpfull

Spoke to a lady called Lana, she was amazing, truly helpful and we got our dream house, so thankfull to all the help through the process Reviewed on: 15th February 2019

Super Fast and Really Helpful

Jane was brilliant from the start knew and understood exactly what I wanted and needed. She was extremely helpful and professional and managed to turn everything round in just a few weeks. Thanks for an enjoyable and pleasurable service. Reviewed on: 31st January 2019

Superb

Helpful staff and amazing service. Jane was brilliant and always helpful. As first time buyers she helped us understand everything and always listens to our queries. We would highly recommend. Reviewed on: 26th December 2018

Slower than a snail

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only remortgaging with them. I pity anyone looking for a mortgage to buy a property. They are way over the time scale they quoted for the offer. They might have some of the best deals but what good is that if they don’t make offers. Reviewed on: 6th December 2018

Reply from Hanley Economic Building Society Thank you for your feedback. Our aim is always to provide a first class service. To better understand your concerns and resolve your issue can you please contact the Society on 01782 255122 or email [email protected] Kind regards. Response date: 10th December 2018

Excellent service throughout as a first time buyer.

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on recommendation. From there on wards they took on board everything and found a solution that helped us going forward. I had excellent and professional service from start to finish, I received regular calls to see how everything was moving along which show they care about their clients they have and want you to help wherever needed. I will happily recommend anyone to use The Hanley going forward. I'd just like to thank everyone at The Hanley and especially Jane Longmore for the amazing service I received over my process. Reviewed on: 6th December 2018

Reply from Hanley Economic Building Society Thank you for your feedback Daniel, we are so happy to hear that you had a smooth and happy experience with us. Response date: 10th December 2018

Fantastic Service from start to finish

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana. After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional. We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star! Reviewed on: 1st November 2018

Excellent

Totally satisfied having been with the Hanley for over 50 years Reviewed on: 19th October 2018

Excellent, personal service

We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been friendly and helpful throughout. She helped us to navigate the information we needed to provide to make our application, and was with us all the way. We chose the Hanley for its ethical credentials, and would now also choose them based on their customer focus too. Thank you to everyone involved in our application, especially Jane who worked so hard on our behalf. Reviewed on: 5th September 2018

Trying to get a mortgage

In response to the hanleys reply. Please get it right. I was accepted for a product I chose not to accept it as it came with further hidden fees . AVOID THIS COMPANY Reviewed on: 29th August 2018

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