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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (243 reviews)

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4.84

Based on 243 reviews, last reviewed 17th Feb 2025

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Hanley staff were always pleasant and welcoming and... Hanley staff were always pleasant and welcoming and answered telephone calls and emails promptly. They treated me with respect in spite of my age (85)... Read more Reviewed on: 17th February 2025

Latest lowest rating:

1

New products but only for new customers I have a RIO mortgage with the Hanley taken out nearly 5 years ago. I have 2 issues:-1) recently they introduced a new RIO deal with a lower interest ... Read more Reviewed on: 7th February 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

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Hanley Economic Building Society Mortgages reviews (243)

Always Brilliant

I've only ever used The Hanley Economic for my mortgage requirements. They are always quick to respond and very helpful. If you are lucky enough to have Mark Watson as your advisor then you are in safe hands. I will recommend The Hanley 10 times over. Reviewed on: 30th October 2020

Reply from Hanley Economic Building Society Wow, thank you for your wonderful review! We are so pleased that you are happy with our service. Response date: 30th October 2020

Positive experience

We had great communication from Jane at the Hanley. Clear and regular lines of communication were maintained and explanation was always given if we were unsure. Underwriter and our solicitor were able to communicate which is not always possible with the bigger firms. Reviewed on: 28th October 2020

Dissapointing

This company held my application for three months asked for heaps of informations and in the end still declined based on information they had from day one. They then charged me for this. AVOID AVOID AVOID Reviewed on: 26th October 2020

Reply from Hanley Economic Building Society We are very sorry to hear about your experience. At Hanley Economic we pride ourselves on the service our customers receive. We have contacted you to rectify this situation and will ensure you do not have this experience again. Thank you. Response date: 28th October 2020

The Hanley is by far the most efficient and responsive organisation, financial or otherwise, than I can ever recall dealing with

My Hanley B/S mortgage has completed today. From first contact, having seen their RIO mortgage offered at an unbeatable interest rate, I have been most impressed with every aspect of the Hanley B/S. The phone has always been answered instantaneously by a real person, not a machine. Emails have always been acknowledged the same day. The two people who have been my contacts have been unfailingly knowledgeable, pleasant, polite and understanding of my currently rather challenging circumstances. The Hanley B/S would be doing a great service to the community if it were to set up a subsidiary to run courses for other organisations on the true meaning of 'customer care' and how to achieve it. Reviewed on: 15th October 2020

Flawless from start to finish!

We were extremely lucky to work with Jane from The Hanley on the purchase of our first property together, from the start we knew that we had gone to the right place and felt extremely valued. The time and effort put into our application ensured that everything went smoothly and the purchase of our house was processed quicker than we anticipated - a huge contrast to the horror stories we had heard from friends and family who had used larger lenders!! Thank you Jane, we will definitely be returning to you and The Hanley for any future purchases! Reviewed on: 4th October 2020

Exceptional Customer Service

As first time buyers we were really nervous about buying a house and had been burnt by a mortgage advisor who provided us with a mortgage-in-principal which was wrong so we were unable to get a mortgage on the house we put on offer on through her. However, after being recommended The Hanley through both family and friends, we made the phone call and got a prompt appointment. Jane Longmore was able to help us straight away with a mortgage that met our needs. Even through these truely unprecidented times, she was able to offer us the support we required and we have been living in our house for over 2 months now. We could not thank her enough! She was clear, thorough and not at all pushy. She was also always extremely responsive to all of our queries. Thanks so much Jane! Reviewed on: 28th September 2020

Very positive experience

As first time buyers we were anxious however Jane Longmore was brilliant, very friendly and helpful. We didn’t end up getting a mortgage with Hanley in the end but that was due to our circumstances and I wouldn’t hesitate to use Hanley again in the future. Reviewed on: 24th September 2020

Quick, efficient and a pleasure to deal with

My partner and I have just managed to buy our first home together and The Hanley helped make this possible in these difficult times. Lana B, Hannah E and the rest of the team provided excellent service from start to finish; we could not fault a thing. We will absolutely be staying in touch with them for our future mortgage needs and I would absolutely recommend to friends and family members. A huge thank you to The Hanley team! Reviewed on: 24th September 2020

AN EXCELLENT EXPERIENCE

What a joy to deal with the Hanley Building Society - lovely people who know their job and steer you through the whole mortgage process with total professionalism. Our son will be needing a mortgage soon and Hanley will be our first port of call. Reviewed on: 22nd September 2020

Fantastic Service

As first time buyers me & my husband were very nervous about buying a house. We spoke to Jane Longmore who was brilliant. She made sure we were at ease & went through every detail with us. She was more than happy to answer any questions & got back to any emails promptly. The Hanley have been amazing & I could not recommend them enough. A massive thank you to Jane for being so patient with us & being so helpful. Reviewed on: 14th September 2020

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