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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.80

Based on 309 reviews, last reviewed 17th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

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Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

Lana for Prime minister

Lana made this process stress free and was always on the other end of the phone if I had any questions and would always come back with an answer, even if it meant going out of her way to find the answer. Can’t thank her enough for everything she did from start to finish and still after we’d finished she was happy to help. Reviewed on: 13th July 2021

Reply from Hanley Economic Building Society Thank you Jordan for your wonderful review, the title certainly made us smile!! Response date: 20th July 2021

Retention Team lie in order to keep your business

Be very careful if you are renewing your mortgage. The Hanley promise flexibility if you need to change your product but then hit you with all sorts of fees and just basically make it impossible. It's a shame because when I first went with them it was a great experience but now it's just one nightmare after the next! Reviewed on: 1st July 2021

Reply from Hanley Economic Building Society Thank you for your review. We hope we have rectified the issue to a satisfactory conclusion and we look forward to continuing our relationship and meeting your mortgage needs. Response date: 29th July 2021

Great advice and support

Mark, my adviser was really helpful and guided me through the application process with ease and professionalism. This was a bit of a complicated application, and the underwriting team, particularly Danielle, were efficient and very helpful, ensuring that I was on track with everything. So thank you to all the team. Reviewed on: 24th June 2021

Lana is amazing

Would just like to thank lana for all the help she gave whilst arranging my mortagage. She was outstanding, very proffesional and answered every question i had. She made such a daunting process an absolute breeze for me and i would definitley reccomened her to everyone. Reviewed on: 28th May 2021

Brilliant product and amazing service

I recently took on a Retirement Interest Only Mortgage with the Hanley. I shopped around with other organisations, but they had neither the product or the people to compete. The mortgage is really simple and straightforward, and early repayment is penalty-free, which was a key requirement for me. However the real deciding factor for me was the support of Jane Longmore, Mortgage Advisor. Jane took me through the process carefully, explaining everything fully. She was prompt in replying to my emails and voicemails and proactive catching up with me by phone throughout. She even sent me a 'New Home' card, which was a lovely touch. I would recommend the company to anyone looking for a mortgage. Excellent! Reviewed on: 27th May 2021

Great Service

Mark was very helpful and informative and made the whole process run as smooth as possible. All our queries were dealt with promptly. Reviewed on: 13th May 2021

Incredible customer service in the Newcastle Branch

I wished to change my DD mandate for my mortgage. The relevant team wasn't available and so Jessica wrote up a letter for me to sign and for them to forward on to customer services so I wouldn't need to get in touch again. Fast and smooth service that went above and beyond. Reviewed on: 8th May 2021

Really helpful, friendly and made everything really easy

Jane Longmore at the Hanley branch was amazing. As first time buyers we didn’t really know much about the buying process or mortgages but she explained everything so clearly and made the whole process simple and straight forward for us. Truly great professional service. Hayley & Dan Reviewed on: 7th May 2021

Lana Beech - Outstanding service, highly recommend

Over the past few months I have been dealing with Lana at the Hanley to apply for our first self build mortgage. What should be a very daunting process as we knew very little has honestly been incredible. Lana is an expert, super friendly, approachable and couldn’t be any more helpful. She has honestly made this experience a dream and has lifted a lot of the stress off our shoulders. She guided us throughout the whole process giving us all of the information we need and is so knowledgeable. I am so pleased we chose to go with the Hanley and would recommend it to all other self builders, I couldn’t fault them at all! Thank you so so much! Reviewed on: 5th May 2021

Such a refreshing combination of personal warmth and solid professionalism

The people at Hanley have been extremely helpful, professional and personable through all my interactions with them in the process of setting up my mortgage. Always friendly, personable, and highly professional, I have really enjoyed working with them. I feel dealt with as a person, not a number, and just for this reason alone would recommend anyone to work with them - quite apart from the punctuality, responsiveness and clarity with which they have demonstrated every step of the way. Reviewed on: 30th April 2021

Reply from Hanley Economic Building Society Thank you so much for your wonderful review, we are so glad you had a wonderful experience and we have passed this feedback onto our staff :) Response date: 6th May 2021

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