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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.81

Based on 309 reviews, last reviewed 17th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

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Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

Laura Beech excellent service!

Laura Beech went way beyond the necessary to help guide us through the process and made what could have been impossible seem easy. We could not fault her, the advice and support she gave was unstinting and prompt. An outstanding public face for the Hanley. Reviewed on: 24th April 2021

Mortgage provision

Highly professional environment, focused on customer service! I fully recommend it Reviewed on: 18th April 2021

Reply from Hanley Economic Building Society Thank you for your glowing feedback! Response date: 19th April 2021

Genuine first class personal customer service combined with competitive rates.

Recently took my second mortgage with the Hanley. I was initially attracted by the most competitive rates for the type of mortgage I wanted. However, what soon became apparent dealing with the Hanley was that I had a readily available single point of contact for all my mortgage questions and needs. I find this very unusual nowadays when dealing with financial institutions but the positive difference it makes to the customer cannot be over-stated. Several years later I moved and needed another mortgage and was taken care of by the same mortgage advisor who remembered me And gave me the same standard of exceptional customer service. I would therefore like to mention Jane Longmore personally and say a big thank you for making the process as painless as possible x 2. I only have 1 point of very minor feedback for the Hanley. It is utter trivia in the grand scheme of a mortgage but in the interest of offering constructive Help: My solicitors did not know that the transfer fee would be deducted from my mortgage when deposited into their holding account. This resulted in a slight delay on the day of completion because the expected totals didn’t quite add up. Easily solved with a phone call and paying the difference. Very minor but useful feedback I hope. Reviewed on: 12th April 2021

Lana Beech, amazing customer service

I recently completed a self build mortgage with The Hanley Economic. I can honestly say this was the easiest mortgage I have ever obtained. Outstanding customer service from Lana, absolute credit to the company. Always made time to explain and go the extra mile. Shows a genuine interest in your project and is always there every step of the way offering help and support. Lana is outstanding in her role and prompt in returning calls and emails. I would highly recommend The Hanley Economic to anyone who is considering a mortgage. Thank you :-) Reviewed on: 8th April 2021

Reply from Hanley Economic Building Society Thank you Nigel for your extensive feedback, this has been shared with the business so thank you for taking the time to leave a review. Response date: 19th April 2021

Lana Beech is my saviour!

I initially had a new build mortgage with the Hanley after every other source of funding refused to finance my project. Lana was so professional from the start but she also explained all of the process to me from the beginning to the end. Without the Hanley Economic Building Society I would never have finished my project which is now the best looking house in our street and something that I am very proud of achieving. After my project was finished, the pandemic started and I was concerned that I may lose my project build and also my first property. In stepped the Hanley again and allowed me to refinance to an interest only mortgage which took away all of the worries that I had. All of the staff that I dealt with there were absolutely brilliant and so helpful. I can definitely say that they all went above & beyond their remit to help me. I still occasionally chat to Lana now just to let her know about life in general and she is always a pleasure to speak to. If any of the other building societies or banks happen to read this review, then please take a leaf out of the Hanley Economic Building Society's book and get your staff to behave like theirs! They are all a credit to their employer. Reviewed on: 6th April 2021

Great Service

Anna and the team at the Hanley have been so helpful, friendly, and accommodating throughout the sometimes stressful process of buying a house. Thanks Reviewed on: 30th March 2021

Retirement Interest Only Mortgage

I contacted the Hanley after finding them via a Google search for the type of mortgage I was looking for, and the whole process was plain sailing from start to finish. Jane Longmore was my contact throughout and kept me fully up to date with progress. She even sent me a 'New Home' card, which was a lovely touch, and followed up with a phone call a couple of days after my purchase completed. I would recommend the Hanley to anyone looking for a smooth and trouble free transaction. Reviewed on: 24th March 2021

New build mortgage

We chose this bank due to struggling to find low deposit mortgages for new builds. Lana beech the mortgage advisor there has been absolutely brilliant From start to finish! She always went the extra mile to help us. Would definitely recommend. Reviewed on: 23rd March 2021

Excellent Customer Service

We chose Hanley after speaking to numerous Self Build mortgage providers and brokers. All had lengthy application waiting times because of Christmas/New Year holidays and pandemic. However, the Hanley Mortgage Advisor, Lana Beech listened to why our case was urgent and despite her busy schedule, fitted us in at short notice and went the extra mile to process our application before the holiday period. She was friendly and professional, always replied promptly to any questions and/or concerns. Waiting for the underwriters to approve was very stressful, but she made the process so much easier. We would highly recommend The Hanley. Mr and Mrs Webb Reviewed on: 23rd March 2021

Effective & Efficient Service

Experience with Hanley Economic, specifically with their adviser Lana, was excellent. Always clear and concise advice and help with the transaction. Many thanks. AL Reviewed on: 22nd March 2021

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