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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.80 (338 reviews)

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4.80

Based on 338 reviews, last reviewed 14th Jul 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Mortgage Had the pleasure of dealing with Lana while sorting my mortgage, and I couldn’t have asked for anyone better. She made it effortless and made me feel ... Read more Reviewed on: 14th July 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (338)

Professional, Swift, and Informative

My husband and I were seeking additional funds for our self-build mortgage. The mortgage advisor, Jane Longmore, was so helpful, professional, and informative. The full process was very smooth, and the additional funding request was approved in record time. Would definitely recommend. Reviewed on: 6th April 2022

Fantastic service from start to finish

We applied for a new build mortgage and the customer care service we received from Lana Beech at the Hanley was professional, friendly, responsive and highly efficient. Fantastic service from start to finish! Reviewed on: 31st March 2022

Excellent personal service

Our Mortgage Advisor was very customer focussed, responsive to our request and gave us the right information to make informed decisions. Our needs were quite specific as we were funding a significant house renovation. She understood our needs and was very clear about what was possible and not possible with the products available. Reviewed on: 5th March 2022

A person not a number

Cashier’s know people by name ,and are always helpful. Go beyond to be helpful. Reviewed on: 11th February 2022

Lana was a legend!

Me and my wife had a very individual situation, moving from Singapore to then being self-employed in the UK had its own rings to jump through. As soon as we approached the Hanely we had a very welcoming and helpful team help us obtain and sort a mortgage to buy our dream home. Throughout the process, we had our own advisor (Lana) who not only was very helpful she was also very understanding and personable with our situation. I'm not going to stand and say that buying a house is stress free. But we were lucky to have someone responsive and helpful throughout the process. Reviewed on: 10th February 2022

amazing staff!

helpful , knowlegable staff that gave lots of information and help with getting the right mortgage Reviewed on: 12th January 2022

Ideal for my needs.

I was recommended the retirement mortgage by a good friend who had just taken one out herself with the Hanley. Jane Longmore handled her application. Jane also handled my application . ....She was pleasant ,polite and professional. Guided me through the whole process patiently. It was easy to get in touch with her when I needed , by both email and telephone. She always responded promptly. I am now in my new home I would not hesitate to recommend the Hanley to others looking for a mortgage. Reviewed on: 10th December 2021

Fantastic service

As a first time buyer, I was clueless when it came to the process of buying a house and getting a mortgage. Jane at The Hanley was there every step of the way to support me with my application to ensure I was able to secure my AIP and ultimately the mortgage that had allowed me to buy my first home. The customer service from Jane and the team is second to none. Thank you again for your support and dedication during what I am sure has been one of the busiest times, it has really been appreciated. Reviewed on: 29th November 2021

Reply from Hanley Economic Building Society Thank you for leaving such a wonderful review, we will certainly share this with Jane and the rest of the business. Congratulations on purchasing your first home, we wish you many happy years there! Response date: 30th November 2021

Self build mortgage

I searched the market directly myself and via specialist brokers and the best deal I could find for self build was with Hanley. Furthermore dealing with the team there to get the mortgage set up was thorough but simple, they were very helpful and proactive throughout. We just need to get the house built now!! Reviewed on: 1st November 2021

Great service and products

It's been a great experience working with the Hanley. It can be a real challenge in navigating all of the documentation and options available. I dealt with Lana who is exceptional at being by your side helping to guide you through the process. She's patient, calm and so knowledgeable and I feel is a reflection of the Hanley Economic culture. I feel in safe hands and would recommend them (and Lana) to anyone. Reviewed on: 15th October 2021

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Hanley Economic Building Society: Mortgages reviews

86% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hanley Economic Building Society: Mortgages now

Hanley Economic Building Society Mortgages reviews (338)

Professional, Swift, and Informative

Fantastic service from start to finish

Excellent personal service

A person not a number

Lana was a legend!

amazing staff!

Ideal for my needs.

Fantastic service

Self build mortgage

Great service and products

Review Hanley Economic Building Society: Mortgages now

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