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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.80

Based on 309 reviews, last reviewed 17th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

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Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

Great customer service

We have been with The Hanley since we bought as first time buyers. They have always looked after us and the recent mortgage renewal process was no exception. They were extremely efficient with sending out our renewal options and were both clear and thorough when talking us through what each of them meant for us. Despite not being the cheapest on the market, the customer service is exceptional and we were happy to renew. Reviewed on: 9th July 2024

Jane Longmore, Mortgage Advisor, introduced me to a...

Jane Longmore, Mortgage Advisor, introduced me to a RIO mortgage which fitted my requirements perfectly. She was very knowledgeable, courteous and efficient and had a very pleasant personality. Not pushy at all but explained everything about RIO mortgages that the Building Society offered. My application was completed carefully and thoroughly and everything completed within the expected time line. I would highly recommend Jane and the Hanley Economic to anyone seeking a mortgage and I readily give a 5 star review. Reviewed on: 3rd July 2024

Lana is a fantastic mortgage advisor.

Lana is a fantastic mortgage advisor. Great experience from start to finish. Great communication throughout the entire process and everything went smoothly. Reviewed on: 2nd July 2024

Highly Recommended

Hanley Economic are superb. Lana guided us efficiently throughout the whole process, completing the application within a matter of hours and regularly keeping us up to date with developments as our mortgage passed through the various stages. From beginning to end, it was clear that Hanley wanted to help and everyone made things as easy as possible. Thank you! Reviewed on: 2nd July 2024

Avoid these chancers

In short I run a BTL business which obviously has a mortgage liability but runs at a consistently high profit. Hanley rejected my application for a personal mortgage (so completely separate to my Ltd) because of the liability attached to my Ltd, but refused to consider the cash flow that the Ltd generates. They took so long to come to a decision that I am now unable to find an alternative lender and will have to stick with my current provider at a higher rate. This is really basic stuff - if they are getting it so wrong at this level I can only imagine how poorly run the rest of the business is. Avoid at all costs. Reviewed on: 21st June 2024

First time buyer

I chose to take my first mortgage out with Hanley due to their highly competitive rates. My mortgage advisor Jane was lovely and really helpful, the process overall was a bit slow but this due to a backlog with the over writers. Reviewed on: 17th April 2024

Easy to switch my mortgage to Hanley

Lana Beech dealt with my mortgage enquiries and application. She had made a complex journey really smooth and easy. She always replies to my enquiries on a timely manner. Hanley also offered a flexible mortgage product that suits our needs. Reviewed on: 3rd April 2024

Lifetime tracker and Anna mortgage advisor

Anna dealt with my mortgage enquiries and application and made a potentially complex journey really painless and easy. She always replies to emails in a timely manner and was so pleasant to speak to on the phone. Hanley also offered a great mortgage product that I couldn’t find anywhere else. Reviewed on: 19th March 2024

Mortgage Advisor brilliant and very good product

Mortgage Advisor was brilliant and pushed through the mortgage really quickly. Good mortgage product for us, giving us the repayment flexibility that we wanted and without huge set up fees. Reviewed on: 5th February 2024

I remortgaged to the Hanley in December.

I remortgaged to the Hanley in December. The mortgage advisor was great, kept me informed and followed up any delays and issues. Great service and great product. Reviewed on: 1st February 2024

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