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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (332 reviews)

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4.83

Based on 332 reviews, last reviewed 23rd Jan 2026

2300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

I was delighted to be offered a mortgage with Hanley... I was delighted to be offered a mortgage with Hanley economic when the home I had rented for 42 years was sold to developers.. As I was 85 at the ti... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (332)

Outstanding service and help throughout

From the beginning of our contact with the Hanley we have received outstanding service and help. Buying a house is known as a very stressful experience and so having the support from both Jane and Clare really helped to give us the reassurance that our money was being safely and securely transferred for the house purchase and the mortgage deal we were offered was exactly what we were looking for. We have nothing but praise and thanks for all the help that we received. Reviewed on: 29th August 2024

We are writing to express our sincere gratitude for...

We are writing to express our sincere gratitude for the exceptional service provided by Jane Longmore during our recent mortgage application process. Despite the complexities and length of the process, Jane’s professionalism, patience, and dedication were outstanding and truly appreciated. Janes thorough knowledge of the mortgage landscape were evident throughout our interactions. Jane consistently went above and beyond to ensure that we were wellinformed and comfortable with each step. Jane’s quick communication made such a significant difference to our experience in keeping us updated throughout. It’s unavoidable that mortgage applications can be a long drawn out process but we never felt out of the loop. We are grateful for Jane making what could have been a stressful process much smoother and more manageable. Please extend our thanks to Jane for her hard work and dedication. In light of Jane’s exceptional service, we highly encourage that she receives recognition for her work. Jane’s ability to maintain customer satisfaction, even when circumstances are less than ideal, is a rare quality that deserves commendation. We believe that acknowledging Jane’s efforts not only rewards her dedication but also sets a positive example for the entire team. Thank you once again for having such a valuable member on your team. Reviewed on: 20th August 2024

Lana Beech was fantastic and very helpful with my mo...

Lana Beech was fantastic and very helpful with my mortgage and the underwriting process was smooth. Reviewed on: 15th August 2024

Self build mortgage

I recently completed on a self build mortgage with Hanley Economic. I was assisted throughout the application process by Lana who was extremely supportive, kept me updated regularly and responded to any of my questions promptly. I wouldn't hesitate to recommend Lana and Hanley Economic to others Reviewed on: 14th August 2024

Can't recommend this local building society enough!

Following an extremely informative and helpful meeting with a mortgage advisor, I have decided to remain with the Hanley on a variable rate mortgage. There were no delays to the paperwork and I was kept fully informed throughout the process. Reviewed on: 13th August 2024

In branch service review

Staff have been really, really helpful and lovely throughout my mortgage application - I can't thank them enough for all their help. Reviewed on: 9th August 2024

A fuss free experience

Jane Longmore handled our mortgage application very effeciently. The communication was clear and Jane was polite and helpful. This was one part of the house move that didn't add any stress so thank you! Reviewed on: 5th August 2024

Great customer service

Applied for a mortgage with the hanley and Jane longmore dealt with my application very well. The customer service was great and Jane was very friendly and helpful. Very glad I chosen the hanley and would recommend this building society to other people. Reviewed on: 5th August 2024

Remortgage

Recently completed a remortgage with the support of Lana Beech (Mortgage Advisor). Couldn't have asked for a better service from Lana. Friendly, communicative, knowledgable and responsive. Nothing was too much trouble. Outstanding service. Highly recommend. Reviewed on: 1st August 2024

Fantastic service from Lana @ Hanley, always on hand...

Fantastic service from Lana @ Hanley, always on hand to answer any questions, very knowledgeable, and made sure the process was as smooth as possible :) Reviewed on: 1st August 2024

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