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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (334 reviews)

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4.83

Based on 334 reviews, last reviewed 5th Feb 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

I would like to thank Lana Beech at Hanley Economic... I would like to thank Lana Beech at Hanley Economic Building Society for her excellent support throughout my mortgage application. Lana was consistent... Read more Reviewed on: 5th February 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (334)

Remortgage

Recently completed a remortgage with the support of Lana Beech (Mortgage Advisor). Couldn't have asked for a better service from Lana. Friendly, communicative, knowledgable and responsive. Nothing was too much trouble. Outstanding service. Highly recommend. Reviewed on: 1st August 2024

Fantastic service from Lana @ Hanley, always on hand...

Fantastic service from Lana @ Hanley, always on hand to answer any questions, very knowledgeable, and made sure the process was as smooth as possible :) Reviewed on: 1st August 2024

Lana was lovely, professional and cared

I recently completed on my house purchase with The Hanley. My mortgage advisor was Lana. Lana was amazing. She made the process seamless. She gave us updates throughout. She made us aware upfront of what we needed so we could provide all the documents so nothing would be delayed. She was so lovely and friendly. She even sent us a congratulations card when we moved in, which we both said was a lovely touch. I would recommend The Hanley as they have a fantastic advisor (Lana) and the products offered were really good compared to other lenders. Reviewed on: 31st July 2024

Nice guys to deal with.

Initial contact has been very pleasant and positive. Great attitude showing the right balance between friendly and professional, and very caring too. Reviewed on: 22nd July 2024

Couldn’t recommend enough

The guidance and support we received throughout, made the whole process as stress free as possible. Choosing a local building society made us feel like we were in very safe hands as we were provided a service that hasn’t been matched elsewhere in our experience. Couldn’t recommend enough. Reviewed on: 9th July 2024

Great customer service

We have been with The Hanley since we bought as first time buyers. They have always looked after us and the recent mortgage renewal process was no exception. They were extremely efficient with sending out our renewal options and were both clear and thorough when talking us through what each of them meant for us. Despite not being the cheapest on the market, the customer service is exceptional and we were happy to renew. Reviewed on: 9th July 2024

Jane Longmore, Mortgage Advisor, introduced me to a...

Jane Longmore, Mortgage Advisor, introduced me to a RIO mortgage which fitted my requirements perfectly. She was very knowledgeable, courteous and efficient and had a very pleasant personality. Not pushy at all but explained everything about RIO mortgages that the Building Society offered. My application was completed carefully and thoroughly and everything completed within the expected time line. I would highly recommend Jane and the Hanley Economic to anyone seeking a mortgage and I readily give a 5 star review. Reviewed on: 3rd July 2024

Lana is a fantastic mortgage advisor.

Lana is a fantastic mortgage advisor. Great experience from start to finish. Great communication throughout the entire process and everything went smoothly. Reviewed on: 2nd July 2024

Highly Recommended

Hanley Economic are superb. Lana guided us efficiently throughout the whole process, completing the application within a matter of hours and regularly keeping us up to date with developments as our mortgage passed through the various stages. From beginning to end, it was clear that Hanley wanted to help and everyone made things as easy as possible. Thank you! Reviewed on: 2nd July 2024

Avoid these chancers

In short I run a BTL business which obviously has a mortgage liability but runs at a consistently high profit. Hanley rejected my application for a personal mortgage (so completely separate to my Ltd) because of the liability attached to my Ltd, but refused to consider the cash flow that the Ltd generates. They took so long to come to a decision that I am now unable to find an alternative lender and will have to stick with my current provider at a higher rate. This is really basic stuff - if they are getting it so wrong at this level I can only imagine how poorly run the rest of the business is. Avoid at all costs. Reviewed on: 21st June 2024

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