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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (639 reviews)

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3.13

Based on 639 reviews, last reviewed 18th Dec 2024

90% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Terrible company - put out fake quotes on comparisio... Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give... Read more Reviewed on: 18th December 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (639)

Review of the Hastings Direct, Car Insurance:

Sensible approach to black box (You Drive) policy.

I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me asking for information as to why I wasn't submitting any driving data. I was able to explain, forward an email from the garage, and it was fine. I thought the process could have been tricky but the customer service people were helpful and sensible about it. Reviewed on: 20th October 2024

Totally rubbish

Renewed policy two weeks before old one ran out same conditions as my as my old policy paid for in full I told them I was retired as I was the year before as I receive pip they rang me to say i was unemployed and it would cost an extra 152 pounds I explained you can be employed and still receiving pip and I was retired so my 246pound policy was going to be 397 so i refused that and was told I would have to pay admin fee to cancel policy what wasn't due to start for another 2weeks totall scam Reviewed on: 24th January 2023

Awful!

Lost my car after they recovered it from the roadside. No courtesy car. No payout. I’m an nhs midwife that relies on her car for work and it has now been missing for eight days. Google it. This is not uncommon for them. Avoid. Reviewed on: 18th January 2023

Avoid...Pay a bit more and go with a quality Motor Insurance Company.

Garbage. Remember...you get what you pay for! Garbage company. Reviewed on: 3rd January 2023

Crap pure crap avoid avoid avoid

I had stopped my automatic renewal and they still renewed my insurance and charged me 20 quid cancel. Total joke. So much better out there never again!!!! Reviewed on: 31st December 2022

Junk insurance company

I bought Hastings Direct's insurance and had to install a gadget in the car. I was away on holiday when it arrived. I fixed it on the next day but too late - they cancelled my insurance. I was unaware of this so I drove round for several days before a letter arrived telling me the insurance had been cancelled some days before. Reviewed on: 31st December 2022

Miserable experience at the hands of unprofessional staff

Accident, other driver to blame. 45 minute phone call to an Inspector Clouseau tribute act, who still didn't get a grip on what happened. Courtesy car? Might as well ask for a unicorn horn and eternal life. A succession of unhelpful, unqualified, and charmless individuals have then spectacularly failed to make any progress. With anything. The time taken over trifling amounts might suggest a company in financial bother, or operators paid by the savings they extract from Hastings Direct's clients. I think we had car and home insurances with them, but we may as well have spent the money on holidays, for all the "cover" we've actually had when it's been needed. Rating: chocolate fireguard to couldn't hit a cow's arse with a banjo. Reviewed on: 30th December 2022

Horrid experience and duped from the start

Just had a phone call 11 months after an alleged incident to tell me that it could take another 6 years to sort out. I questioned the incident and was told that I was in an accident with someone but wasn't but was but wasn't but was but wasn't but was but wasn't. Told never to call them again and if they had anything to tell me in the next 6 years from now that they will let me know. But.....in the meantime, continue paying a premium for insurance I have not had for 10 months now for a vehicle that I do not own for an accident that I wasn't involved in but was but wasn't but was. Got to be the absolute worst company ever. She continuously talked over me and tried to accuse me of shouting so she could end the call on the absolute nonsense she spouted without explaining how what she was saying was even possible. I have instructed them about 50 times now that the claim someone is making was not me and that this person needs to take me to court to prove I was in an incident with him. She said no. He doesn't need to prove anything he just needs to seek liability. How is this even legal? This is fraud and deception! Horrid company. Absolute despicable company and would seriously warn anyone against taking out a policy with them. Reviewed on: 29th December 2022

Terrible experience trying to cancel renewal - avoid

Called to cancel and had to argue to say I did not want it, told bank details removed call back if change mind, they took full annual insurance and saying will charge me a cancellation fee and have to wait 10 days for refund.. Reviewed on: 27th December 2022

Embarrassment - HOW CAN I GIVE 0 STAR

AVOID AVOID AVOID. My car is still on my drive way 26 days later and counting awaiting pick up for repair, customer service is a myth, nobody calls you, nobody helps, spend hours on hold, third party company’s they use are just as bad, Vizion etc. no courtesy car, terrible useless staff with no idea, unenthusiastic staff who sound like they don’t want to be there, no contact from “ case handler “ Reena. Nobody helping, ridiculous company. Never again, DO NOT INSURE YOUR CAR WITH HASTINGS, IF YOU HAVE TO CLAIM YOUR IN TROUBLE Reviewed on: 24th December 2022

Bad company

Poor customer service.I cancel my policy and never go with them again. Reviewed on: 21st December 2022

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