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Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.23 (71 reviews)

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1.19

Based on 71 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

4 star

3 star

2 star

94%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Thieves, scams, keep away! Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to kee... Read more Reviewed on: 15th June 2024

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About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

Haven Car Insurance reviews (71)

Review of the Haven, Car Insurance:

Refused to send assistance.

Refused to send assistance. I am stuck in mud next to a big ditch. They say they don't cover this and have left me stranded in the middle of nowhere. I've got no food or water. No shops for miles. My vans sinking in to the ditch and I have nobody else to help me. I will be cancelling the breakdown cover with these and they will be refunding me for what I've already paid and I will look for cover that doesn't leave people stranded in the middle of nowhere without food or water to survive and no hope of getting out. Reviewed on: 11th February 2024

Do not use them

Incompetent, useless people. Don’t get insurance even if you have to pay double somewhere else Reviewed on: 14th February 2022

rubbish i am afraid to say

I made a claim Unbelievable they told me where to go They were very quick to say that i was at fault they also called up the third party telling them that they are not paying the claim because the can get it cheaper ETC. they also provide you with false information Reviewed on: 11th January 2022

"NO WORDS TO DESCRIBE THIS FRAUDSTERS STAY AWAY"

"NO WORDS TO DESCRIBE THIS FRAUDSTERS STAY AWAY" I MADE THE BIGGEST MISTAKE IN LIFE & GOTTA A TRADE CAR POLICY WITH HAVENS. THEY HAD DESTROYED MY LIFE LITERALLY GOT ME OUT OF BUSINESS. I HAD A 3RD PARTY HIT N RUN CLAIM WHICH THEY ALLOCATED AGAINST MY FAULT CLAIM & ATE MY NCB PLUS RAISED MY INSURANCE THRICE WHAT I WAS INITIALLY PAYING. ABSOLUTELY IGNORANT, OBNOXIOUS, FRAUDSTERS, LIARS. NO CUSTOMER SERVICE, NO CALLBACKS, NO EMAIL RESPONSES. IT'S AN ABSOLUTE WASTE OF TIME. I WONDER HOW ON EARTH SUCH FIRMS ARE ALLOWED TO BE IN TRADE. THE TRADING STANDARDS MUST SHUT THEM DOWN. VERRY VERRY ANNOYED Reviewed on: 5th January 2022

Scam!!!!!!! Avoid!!

DO NOT USE THIS COMPANY! They are the worst car insurance company I’ve ever known to exist. Please do not use them. So so many reasons! Just read their reviews. Day 7 no courtesy car, my cars still at the recovery garage! Poor poor communication and very sloppy service. Reviewed on: 16th October 2021

Rude and unprofessional people

How this company even got a trading license I don't know rude inconsiderate and I hope that when their family members ring up to claim from their company they get treated the same and maybe they will understand why this company is never going to lady long Reviewed on: 2nd October 2021

Could not fault

I was recently hit by a Haven Insured taxi driver. The company contacted me before I had a chance to contact my insurance company. As the damage was minor I accepted their offer to settle the claim. A high grade hire car was provided through out and the repairs carried out to a Very high standard. While I recognise this reduces their costs I could not fault the service or tbe quality of the repairs. It also protected my no claims and avoided any excess. Very professional company Reviewed on: 15th September 2021

Run, cowboys

If i could give them 0 stars I would, 0 customer service, had a claim for water damage, they took so long to get the claim started being passed through multiple companies and then finally having the car recovered that the water rose more while we waited for help causing more damage to the car, we’ve done all the admin for them twice because they lost all the evidence the first time, waited 3 weeks for a pay out after they said the car was written off and we are STILL waiting on the payout, £175 a month for insurance that’s pitiful, run away from this company, they are dodgy running through up to 5 other companies, zero, customer service, no time frame for claim completion to help customers get back up and running, we have to make all the calls they never ring with an update, office is shut over the weekend, and we don’t even have a first offer yet, still paying finance on a car we don’t have while they sit around scratching themselves, they should be investigated. Cowboy Company, furious. Reviewed on: 12th July 2021

Absolutely unreliable and unprofessional wouldn't recommend them

I called for a breakdown I provided all the information of the location where my car broke down they noted everything and advised someone will be with me with a recovery truck to take my vehicle to a local garage, three hours passed no sign of them I called them and they said they are busy and the recovery driver is stuck in traffic. I was absolutely appalled and disgusted, they advised the recovery driver will be another hour. I have never ever experienced anything like this I have had policy with other companies and I never been let down. Reviewed on: 18th June 2021

Shocked and disgusted at Haven!

Shocked and disgusted at Haven!! I had a minor accident and due to the incident etc I contacted them the following day to inform them. All was fine until several weeks later I've received a letter telling me that I have to pay Haven £500 because I did not report the accident in 24 hours. (No mention of that when I was on the phone to them) I have never heard something as ridiculous as this in my life. £50 I could eventually get my head around but not £500. They are a con, rip off you name it. We are in the middle of a pandemic, people losing their jobs left right and centre. I will NOT be paying anything cause I don't have it. Reviewed on: 8th February 2021

270 THIRD PARTY WHEN AT OTHE INSURER 180 FULL COM

On acorn 5 years no claim bonus at zego 180 1 year no claims bonus Reviewed on: 7th December 2020

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