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Healthy Pets: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.84 (257 reviews)

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4.57

Based on 257 reviews, last reviewed 16th Jan 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

2 star

Latest highest rating:

5

Great value for money Took out this pet insurance for my cat, and have just bought a puppy and will be insuring her with these, exceptional service.. Reviewed on: 13th September 2023

Latest lowest rating:

1

Absolute bunch of con artists. Absolute bunch of con artists... like others have commented. I was in the unfortunate position to have to make a claim in Oct 2024 for my dog... My ve... Read more Reviewed on: 16th January 2025

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About this product

Finding the right insurance policy for your pet is important for peace of mind. At Smart Money People, we collect Healthy Pets pet insurance reviews to give you insight into life as a policyholder.

Healthy Pets provides insurance policies for cats and dogs, with specialist policies for kittens and puppies. If you’re insuring more than one pet, Healthy Pets offers a multi-pet discount. There are a range of policies available to suit your pet's needs, with varying levels of protection.

Before taking out a policy with Healthy Pets, check our reviews to be confident that the provider is right for you. Find out what existing customers have to say about their experience with Healthy Pets and whether they would recommend the provider. Learn about the key benefits of being a policyholder, with insight into the customer service and claims process. Be confident in your decision by reading our Healthy Pets pet insurance reviews.

If you’ve had a policy with Healthy Pets, write an honest review to help other pet owners just like you. Don’t forget to include details about the level of cover you took out, and the type of policy. Have you found the cost of your premium to be reasonable for the level of cover you received? Share any experience with the customer service team. Would you recommend the provider and policy to your family and friends? Share your experience with our Smart Money People community by leaving a Healthy Pets pet insurance review.

Healthy Pets Pet Insurance reviews (257)

Review of the Healthy Pets, Pet Insurance:

Absolute bunch of con artists.

Absolute bunch of con artists... like others have commented. I was in the unfortunate position to have to make a claim in Oct 2024 for my dog... My vets completed the documents and sent them to Healthy Pets, I didn't hear anything so chased them the end Oct, HP stated they hadn't received them so my vets sent the documents again.. again I heard nothing.. I chased again the beginning of Dec to be told yes we now have your claim... I waited heard nothing, called again 21/12 to be told yet again we don't have your claim.. we will call your vets... I waited.. yeah you've guessed it I heard nothing, chased again 10/1 to be told still no record of claim.. they will call the vets direct.. now the 16/1 and Ive heard nothing. For a company that are very quick to increase costs and add deductions as your pets gets older it is near on impossible to actually make a claim... DO NOT TOUCH THEM.. really shocking service. Reviewed on: 16th January 2025

Customer Focussed and Friendly

Easy to get hold of and always willing to help. The customer service team at Healthy Pets are brilliant - caring, supportive and empathetic at the difficult times, friendly, happy and willing at all times. Definitely worth the price and would highly recommend Reviewed on: 18th September 2021

Fantastic company

Have 2 cats insured and when call them service is always friendly and helpful, stress free service Reviewed on: 17th September 2021

Great insurance, easy to understand and very competitive prices

One of the most competitive prices you can get in the market for pet insurance. Reviewed on: 17th September 2021

Efficient and helpful

It was easy to take out the insurance and renewal prices have been fair, I've stayed with Healthy Pets for my dog's insurance for 8 years now. Have had to claim a few times and the process has been really simple and I've been covered as expected. No nasty surprises and their customer service team has been great every time I've called or emailed. Reviewed on: 16th September 2021

Super Great!

Excellent service and products. Reviewed on: 16th September 2021

A* would definitely recommend!!

The guys at Healthy Pets couldn’t of been more helpful! They made the whole process really easy for me with superb customer service. Will definitely be using again. Reviewed on: 16th September 2021

Healthy Pets give us Healthy Pets!

Great insurers. Never let me down. Reviewed on: 16th September 2021

Fabulous

Professional and prompt service. Full of advice tailored to my dogs needs. Competitive rates too! Very happy with the service. Reviewed on: 15th September 2021

Great customer service

Staff are always friendly and nothing is ever too much trouble. Reviewed on: 15th September 2021

So efficient, helpful and great service

I’ve had both of my dogs insured with Healthy Pets for nearly 3 years and i’ve always had such great service. Recently had a claim and Healthy Pets were so helpful, supportive and gave me all the reassurance i needed. Would recommend highly and will definitely stay with Healthy Pets. Reviewed on: 15th September 2021

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