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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1934 reviews)

View other HSBC Kinetic products

4.71

Based on 1,934 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Very efficient and convenient business account I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

Very disappointed. Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Mone... Read more Reviewed on: 24th March 2024

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About this product

HSBC Kinetic Business Account reviews (1934)

Review of the HSBC Kinetic, Business Account:

Account opening welcome document requires £15

I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Reviewed on: 15th April 2023

Reply from HSBC Kinetic Hi Anish, This doesn't sound right and we'd like to take a look into this. Please contact us in the app using the 'chat to us' or call us. Many thanks Your HSBC Kinetic Team. Response date: 19th April 2023

Quick to set up and gives decent benefits

Opened the account for diversifying risk and earning some benefits with getting higher interest rate. Reviewed on: 5th April 2023

perfect

perfect, perfect, perfect, perfect, Reviewed on: 5th April 2023

Reply from HSBC Kinetic Hi, Wow! thanks for rating us a 'perfect' ⭐⭐⭐⭐⭐ Response date: 5th April 2023

Smart and easy to use

Being a loyal customer of HSBC, I was excited to know how easy and smart the HSBC Kinetic app is when I opened my business account with them! Reviewed on: 5th April 2023

Reply from HSBC Kinetic Thanks Teresa, Welcome to HSBC Kinetic and we're delighted that you got your account fast. Great to have you and your business onboard. We hope you've ordered your debit card and started to explore the features we've designed to make business admin easy. Thanks again. Response date: 5th April 2023

Very good service and app. With excellent products attached

The HSBC kinetic business account is very helpful for me a small business owner. As it offers an overdraft, a credit card and a small business loan. It also has good customer service and an easy to use app. However the app would benefit from having the capability to write invoices and categorise payments. Other than that it’s great. Reviewed on: 5th April 2023

Reply from HSBC Kinetic Hi David, thanks for rating us. It's great to hear that you find our app helpful, lending options useful and service 5* . Thanks for your ideas we'll ask our team to look into these. Thanks again Response date: 5th April 2023

Highly recommend

Highly recommend this bank , no problem at all with them Reviewed on: 3rd April 2023

Reply from HSBC Kinetic Hey, thanks for your we're delighted that you'd recommend HSBC Kinetic! Response date: 3rd April 2023

good service

never put me down, good customer service Reviewed on: 2nd April 2023

Reply from HSBC Kinetic Thanks for rating our customer service. If you need help you can now contact us in the app using live chat later in the evenings and Saturdays from 08:00-14:00hrs . Response date: 3rd April 2023

Fast and easy

It took me 20 minutes to open the account, did not have to go to HSBC branch to open it, it’s online just at your finger print. It was too easy for me to complete the online application and it works great. Reviewed on: 1st April 2023

Reply from HSBC Kinetic Great to hear that you got your account in a flash. HSBC Kinetic is not available in branch it's via an app which means it's super easy to download an apply wherever you are.. Delighted that you got yours in 20 mins. Response date: 3rd April 2023

Been brilliant

They have been brilliant from the start of my application to opening my business account! Reviewed on: 31st March 2023

Reply from HSBC Kinetic Hi Christian, thanks for rating us. Now that you've got your account we hope it will continue to be a brilliant companion for your business, we've lots of products, features and handy tools all designed to make business banking easier. It's great to have you and your business onboard, Welcome to HSBC Kinetic. Response date: 31st March 2023

Seamless sign up. Excellent service. I would recommend HSBC Kinetic business account !!

Seamless sign up. Excellent service. I have banked with my other high street banks in the past and never has it been that easy and speedy to open a business bank account. It literally took 5 mins! WOW! Reviewed on: 31st March 2023

Reply from HSBC Kinetic Wow, you do tap fast! We're delighted that you found the application a breeze and a cut above the rest. Thanks for your review. Response date: 31st March 2023

Best / easiest of the New Business accounts that I applied for.

Having heard from other small businesses / new businesses how long and difficult, it can be to set up a new account, I tried a few. two high streets, and two online providers. The one high street used my 10+ years of banking with them as a selling point. I am still waiting for them to respond. The online ones are also still in process. HSBC was able to pull full / fuller information from companies house, so did not need to provide a second time / verify. So much better of experience than I was expecting. Would highly recommend. T Reviewed on: 31st March 2023

Reply from HSBC Kinetic Hi T, Welcome to HSBC Kinetic, thanks for choosing us for your business banking. As you've noticed some other banks ask for a second verification - instead we collect all the information upfront in our speedy application all in the app and in minutes. Now that you have your account we hope you're getting to grips with the app, ordered your debit card and started using the account. If you need help we're here with our in-app live chat so if you need to get in touch with our team (not a robot Response date: 31st March 2023

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