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HSBC: Bank Account reviews

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3.61
Based on 1,227 reviews, last reviewed 20th Dec 2024
50% decrease in 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
44%
See only 4 star reviews
24%
See only 3 star reviews
11%
See only 2 star reviews
6%
See only 1 star reviews
15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024
Abs's avatar
Abs

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024
Eric's avatar
Eric
Read all reviews See your review

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Frustrating

1
I have so many problems with HSBC locking my debit card. It gets locked at least once a week and for a period of a few months they would lock it for security reasons every time I made a contactless payment. They might still do so but I've just stopped using contactless because I couldn't be bothered dealing with it anymore. I also spend a lot of time in Norway and they also lock my card when it's used there, even though I always notify them when I'll be in that country and using my debit card. I appreciate why banks have these security procedures but it's so excessive and my card has never been used fraudulently and isn't used in any way that could be considered suspicious. What makes it worse is that they never tell me they've done it and I only find out when I come to pay for something and the payment isn't authorised, which is always embarrassing. The only way I can then use the card again is to call their customer service line and the wait is normally between twenty minutes and an hour. They're never able to give me an explanation as to why it happens at all, let alone so frequently and then they always try to sell me on other products of theirs that I've now declined countless times. Reviewed on: 15th April 2019
Liam's avatar
Liam

Just what I want from my Bank

5
HSBC is always a pleasure to deal with - friendly staff in branch and contact centres. If I ever have an issue, they sort it out with ease and professionalism Great mobile app features - love that they now offer investment services to personal customers Highly recommend to friends and family Reviewed on: 11th April 2023
Kerenza's avatar
Kerenza

Great

5
My experience with HSBC has been really good so far Reviewed on: 11th April 2023
Andrew's avatar
Andrew

The Best Bank

5
Simply the best bank. Always sort any problems out. Very polite and cheerful when I visit my local branch. Sorted out a problem with my app and gave me great advice. when I needed it Reviewed on: 11th April 2023
Nick 's avatar
Nick

Best bank

5
Greatest bank in the world. Very Impressed Reviewed on: 11th April 2023
Wayne 's avatar
Wayne

Great bank

5
No hassle and easy to get gel- when needed Reviewed on: 10th April 2023
Alittlelucksometimes's avatar
Alittlelucksometimes

Great service

5
Always helpful, so great service Reviewed on: 10th April 2023
Alana's avatar
Alana

Great bank

4
I love HSBC the customer service is fantastic. Reviewed on: 6th April 2023
F palmer's avatar
F palmer

Superb!!

5
Been with them for over 15 years so maybe a little biased. Never had any real issues. Recieced help (overdraft) when I needed it and banking has always been straightforward. Will likely stay a lot longer. Reviewed on: 6th April 2023
Nimrod Karanja's avatar
Nimrod Karanja

satisfied customer

5
I am glad to work with this bank. Reviewed on: 6th April 2023
Kosta Chotov's avatar
Kosta Chotov

Very good

5
I have been with Hsbc for couple of years and i am very happy with the service Reviewed on: 6th April 2023
anjan pradhan's avatar
anjan pradhan

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