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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

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3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

Remember individuals not just the hrand

I bank locally in one of the few banks our small town Cardigan, Ceredigion has been graced by. I particularly want to complement Harry. Helpful. Polite. Considerate. Knowledgeable. Thank you HSBC for staying local and thank you for Harry for working with each of your individual customers. Reviewed on: 4th April 2023

Nice looking app

Very good looking UI, most of the stuff can be done through the App Reviewed on: 4th April 2023

Really good bank

Bank account is really good and service is great Reviewed on: 4th April 2023

Very good service

I've been using HSBC for more than 6 years and they never failed me. The customer support is quick and effective. Reviewed on: 4th April 2023

Trust bank

I got bank account 3 years and is fantastic bank. No issues. Great Bank. Reviewed on: 4th April 2023

Responsible Bank

There to see to your progress and needs. Reviewed on: 3rd April 2023

Money is useful

This bank is a trusted one by name and has nice card design Reviewed on: 3rd April 2023

Very good bank

Is very good and accesibile bank Reviewed on: 3rd April 2023

Ok, could be better

Easy to use app with plenty of support options and transaction history at your fingertips. Not enough done to keep up with competitors when it comes to displaying spending trends. No perks in comparison to other banks e.g. no cash back feature Reviewed on: 3rd April 2023

HSBC and the cost of living

I've been with HSBC for a year or two now and this year especially they have been very helpful. They emailed me to say I could have a £500 interest free amount on my overdraft for a year which has really helped out considering I've been struggling to reduce my overdraft and credit card balance. It has relived some of the pressure and I think they've done a great job in offering it as a solution to combat the rise in living costs for those that are struggling Reviewed on: 3rd April 2023

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