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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

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3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

Good Bank

Always had good service from HSBC Reviewed on: 13th March 2023

HSBC cock up my application.

I opened an account with them which took them 21 days to do!!. GEESSS!. I was leaving TSB who are also a joke!. I tried to open a second account with HSBC, only to be told three weeks later, that my application is missing in their system! I now get texts to ring in as they now have my account, and when I ring in, your on hold for eternity!. My advice is, don't join this crappy service of a bank, and sign up to Starling Bank, who by the way, opened up an account with in 1 hour!!. Now that's service for you. Bye bye HSBC! It's been a awful pleasure. Reviewed on: 12th March 2023

Good account

Whenever I have inquiries I can just chat with an assistant and most of the time my problem is resolved. Reviewed on: 12th March 2023

great!

ALWAYS SILENTLY WORKING AWAY IN THE BACKGROUND BUT ALWAYS THERE WHEN I NEED THEM. THEY HAVE MY BACK AND THEY MAKE THING SSIMPLE. I TRUST THEM. Reviewed on: 11th March 2023

Good account with good app

The process of applying and switching was simple and the app really helps in keeping track Reviewed on: 11th March 2023

Great service

Smooth account opening process with great incentives. Clear communications and good website and app. Reviewed on: 11th March 2023

Appalling customer service

Whenever I go into my branch (Sheffield) for anything I am immediately directed to online banking. Staff refuse to assist in person, HSBC does not care about its customers any more. Reviewed on: 11th March 2023

Good Bank

I joined when they offered £200 to switch. Pleased with that. When an issue arose unconnected with that they acted extremely quickly. Reviewed on: 11th March 2023

Bank Account

Excellent customer service and great products offered Reviewed on: 11th March 2023

Slow service

They make requests very complicated and long winded Reviewed on: 10th March 2023

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HSBC: Bank Account reviews

50% decrease in 5 star reviews

25% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

HSBC Bank Account reviews (1227)

Awful

Good Bank

HSBC cock up my application.

Good account

great!

Good account with good app

Great service

Appalling customer service

Good Bank

Bank Account

Slow service

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