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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1226 reviews)

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3.62

Based on 1,226 reviews, last reviewed 3rd Dec 2024

50% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

My son is a student and has an a with HSBC. My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it ... Read more Reviewed on: 27th November 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1226)

Review of the HSBC, Bank Account:

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

Horrible service and horrible management.

Horrible service and horrible management. They don't know what they're doing and are a dreadful business. I worked here and can say there systems are slow and unreliable, management believe staff members are replacement so they'll keep hiring new people and stop training the old ones. This is one of the reasons why customers have issues because most of there staff members are new. They don't value staff nor do they value customers, there have been more and more complaints and they refuse to change their systems or the way they run things, staff turnover is the highest. DO NOT BANK WITH HSBC AND DO NOT WORK FOR HSBC. Reviewed on: 27th February 2024

Terrible service, always fails me.

Terrible service, always fails me. Very rarely supports you when needed Reviewed on: 26th February 2024

Easy current account, with a good switch bonus when...

Easy current account, with a good switch bonus when I joined Reviewed on: 22nd February 2024

HSBC, good but lacks options...

Overall, HSBC are a decent bank with generally quick and good customer service. The area it lacks the most is it's accounts, they aren't competitive and don't provide decent interest rates. The app is really easy to use and handy to see all your accounts in one place... Unless you've had to move elsewhere for better rates. GIA account is nice and simple and gives great options for investors of all levels. Reviewed on: 22nd February 2024

Great online support.

Great online support.Kind and skilled assistants. Reviewed on: 20th February 2024

HSBC Global Account

I started to use HSBC Global Account especially when I am abroad because of the good exchange rates. No need to exchange and carry cash with you, just use your Global account debit card. Reviewed on: 18th February 2024

East access to cash via ATM

Easy to access money and I find their online assistance helpful when I have used them. Reviewed on: 16th February 2024

No interest on my current account is poor to be fair .

No interest on my current account is poor to be fair . However, 4% on the Online Bonus saver is good - Think they need to higher the 50k top limit though if they want to compete with Chase ! Reviewed on: 16th February 2024

Meger products/features

HSBC never understand what customer service mean or loyalty mean. Nor any efforts for customer satisfaction Or to retain a customer. Reviewed on: 15th February 2024

The platform is not really easy to navigate.

The platform is not really easy to navigate. You don’t get update information about your expenses until the next day. Reviewed on: 15th February 2024

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