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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1223 reviews)

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3.60

Based on 1,223 reviews, last reviewed 28th Nov 2024

17% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

My son is a student and has an a with HSBC. My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it ... Read more Reviewed on: 27th November 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1223)

They dont care.

Me and my partner had a joint account together for bills. They locked it out without notice and barred all payments. They asked very invasive questions about who else we banked with. (None of there business) before unlocking the account. Tired to ask why they asked these questions and they said it was for security but it was marketing questions which they would not know the answer to. Very unhappy customer. Reviewed on: 14th February 2024

Awesome banking and customer friendly

Awesome banking and customer friendly Reviewed on: 10th February 2024

HSBC has been causing me major problems

This is the worst bank I've ever used in my entire life. Absolutely rubbish.They are unable to provide bank statements, which has been causing me major problems. It's absolutely ridiculous! I not only can't have an up to date bank statement on the app on real time but they also fail to produce the monthly bank statement and there are not enough branches. Their customer service is appalling and unreliable since they never seem to be able to sort out what they are asked. I really regret having my bank account with them. My advice is: never ever have your bank account with HSBC. Reviewed on: 7th February 2024

Don’t care about their customers

Huge craggy monolith with zero interest in normal customers. General disdain demonstrated over the years, but topped off with leaving me stranded 6000 miles from home with no access to cash after my wallet was stolen. (In a city with a massive HSBC presence!) customer “service” basically said tough luck. Reviewed on: 3rd February 2024

Service is not good to the customers

Service is not good to the customers Reviewed on: 18th January 2024

Very good management and really helpful for the stud...

Very good management and really helpful for the students. Reviewed on: 17th January 2024

Appalling customer service.

Appalling customer service. I applied for an HSBC Advance current account on 30th October, HSBC acknowledged my application and confirmed that they would "need to do some important checks. This may take up to 10 days". I heard nothing so I raised a formal complaint which was acknowledged with a reference on 4th December. I've since continued to receive generic, seemingly automated e-mails telling me "We are taking your concerns seriously and again, I'm really sorry for the continued delay" though the reality is I don't believe they are taking my concerns seriously and I don't believe they're sorry. This is by far the worst customer service experience I've ever received from a bank or any financial institution. At time of writing in January 2024 its now been 73 days since I applied for this current account and 38 days since I raised a formal complaint and the account is still not open and the complaint has still not been appropriately responded to. Reviewed on: 11th January 2024

Really bad experience and the way they treated us

Really bad experience and the way they treated us Reviewed on: 10th January 2024

..customer service

On December 24th 2023, I submitted an application online for a 1 year Fixed rate of 4.7 % on £10000. As of today I have made several phone calls to HSBC to ask why my application has NOT been processed, but is still pending, but have had no email, message or phone call to confirm why HSBC has not processed the account I applied for. Reviewed on: 3rd January 2024

Smooth customer service.

Smooth customer service. App is a bit hard to read (lots of text) Reviewed on: 3rd January 2024

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