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Laura Bennett

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Review of the HSBC, Bank account:

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Terrible experience

Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £35,000 into the account so I could pay for supplies for a job I have and to pay the salary of an engineer I have. When I tried to make a payment from my account, a message come up saying I didn't have permission for transfers. I called the helpline and basically they were useless and didn't know why (spent 1 hour and 40 minute s on the call). I then went to a branch and again the branch manager didn't have a clue but could see I couldn't use the account. Their answer was to sit me in a room and call the helpline again. After another hour on the phone, they said my account was under review and they cannot provide me with a time it will take. It could be 3 weeks or 3 months is what I got. So basically, I have paid in 35k that I need for a new business and have absolutely no way of getting it. I feel like I've been scammed and have lost the 100k job due to lack of funds to complete. I'm in the process of opening another account and if I ever get access to my 35k (I'm not sure I will) I will be moving it straight out of the account. The worst experience I've ever had and at a time you need help and support (what their website promises for new businesses). Please avoid at all costs.... Reviewed on: 3rd October 2025

Review of the One Call Insurance, Insurance Broker:

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Great customer service

Really good company to deal with. Great prices too. Reviewed on: 25th August 2020

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