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David W

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Review of the HSBC, Bank account:

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Avoid HSBC. Poor customer service. They don’t listen.

Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also considering putting this out there, as they need a lesson in customer service. They seem incapable of properly listening to a customer. I’ve banked with them since I was a student, and have had a credit card with them since. Last Saturday, they blocked my card without telling me. Tonight was the first opportunity I had to ring and query. They said that they messaged me via the mobile phone banking app. as they had a query over a transaction last Saturday (it was genuine). I said that I don’t use mobile banking. They said they knew, but it’s their standard way of communicating. I queried that as they’d texted me last October over a suspicious transaction. They claimed I had instructed them to cease texting me. I gave them no such transaction, and they couldn’t verify that alleged instruction. I asked for this to be escalated to a manager. The response was to invite me to visit a branch to instruct them to text me in future. They still couldn’t account for what verification they had of an instruction not to text me. They had no answer when I pointed out that a week before, they had texted me a reminder to pay my credit card bill by this coming Thursday (cheque already posted by then, and, yes, they had since received it). I’m taking a leaf out of my late grandfather’s book. If someone upsets you in business and seem disinclined to address it, blacklist them, don’t waste your money on them anymore, and go elsewhere. As my late Dad would have said, tell them to take a running jump!! Reviewed on: 30th September 2025

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