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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.16

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Online experience is great, but the call queue times are epic!

I really like the ease of the online service. BUT when you need to call them the call queue time can be pretty long. When chasing up the application I spent 35min on hold. Gave up in the end...frustrating! Reviewed on: 14th October 2014

HSBC Business Banking

My company has used HSBC for the last 3 years and had very good customer service from a dedicated account management team. They have been quick to help support the growth of the company and provided excellent day-to-day banking facilities Reviewed on: 11th February 2016

4 weeks to open

I made the mistake of trying to open this account online. It wasn't easy. I now know that waiting for a branch appointment makes the process a lot more streamlined! Reviewed on: 10th February 2016

A few negatives

The online access is easy, convenient and quick. However, we now use a third part for international payments due to the costs that can be incurred with our bank. Reviewed on: 5th February 2016

Dreadful

We operate a small cashflow rich business so haven't had problems getting loans or overdrafts, however, on occasion we have needed to call HSBC the telephone banking wait has been shocking. Other than more staff at peak times (to stop productive hours being wasted) can't think of what else would help. Reviewed on: 5th February 2016

Local and friendly keep us loyal

We've used HSBC for years due to the location of the branch being near our business. Find the service to be friendly. Reviewed on: 25th January 2016

Very welcoming in branch today

I had to head into the Newcastle Grey Street branch to pick-up a new business debit card. I went just before the lunch rush, and was immediately welcomed and given my new card within 1 min. A good HSBC business banking day! Reviewed on: 22nd January 2016

Average

Friendly and helpful and too many machines in branch can make the experience far from enjoyable. Reviewed on: 21st January 2016

Mother worked there since I was young

My mother worked there since I was young which made them a natural first choice for the business bank account. Reviewed on: 21st January 2016

Only bank online these days

We mainly bank online and don’t visit the branch very often. Content overall. Reviewed on: 21st January 2016

Unable to understand your banking needs

Very poor relationship management. Have really not helped our business. Reviewed on: 20th January 2016

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