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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.16

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Great!

Always had good service from HSBC Reviewed on: 10th March 2023

Negligent and humiliating

I went to HSBC Wembley High Street branch to make an international transfer which I do from time to time to pay a supplier. But instead of setting up an international transfer facility, a lady there has cancelled my online banking altogether! I discovered this the following day so I phoned HSBC customer service who took me through another process to set up the international payment facility. Still didn’t work. I found my online banking blocked and I needed to reregister and wait for a new security device to be posted to me. I could not use internet banking for ten days. For the first time in twenty years, I was unable to pay a supplier on time, losing face, integrity and trust. I was unable to download the bank statements needed for my accountant to do my tax returns. The schedule for this has passed and he had to reschedule his work as a result, putting me in an embarrassing situation. Worst of all, one of HSBC complaints officers has phoned me to apologise. She offered me a compensation of £100 then increased it to £150 as a “good will gesture”. I felt insulted and humiliated by such offer which made me feel more of a beggar than a company director. HSBC could have done better by explaining why I have had three incidences of negligence prior to this and promising not to repeat such mistakes. HSBC is no longer the respectable bank I thought it was. After 20 years, it is time to move to another bank, but not before complaining to the FSO as a first step before moving to the courts of law. Being a big bank doesn’t give them immunity from the law. Reviewed on: 12th May 2023

PATHETIC

ABSOLUTELY PATHETIC NON EXISTENT CUSTOMER SERVICE, NEARLY AN HOUR ON THE TELEPHONE TWICE CUT OFF AND THEN FINALLY SPOKE TO JOSH ID 45087592 WHO DECIDES TO CUT OFF OUR INTERNET BANKING A BUSINESS I HAVE RUN FOR 40 YEARS. MOVE TO STARLING OR ANYBODY ELSE GOT TO BE BETTER THAN HSBC Date of experience: 24 April 2023 Reviewed on: 24th April 2023

Used to be a bank.

Having been a customer for 10 years, I have noted the slow decline of the 'bank'. It is now no more than a banking online platform. If you have the misfortune to deal with the customer services, you will encounter apathy, lack of common sense and any effort to resolve an issue even if they are the cause of the problem. You basically do all the work and they charge you. There are better and cheaper alternatives. I closed my busine accounts and wish I had done it earlier. Reviewed on: 21st April 2023

RELIABLE CONVINIENCE

the bank is always panctual timely and condusive with their financial assistant Reviewed on: 3rd April 2023

Fraudsters

Would be great if you stopped suppressing the price of silver Reviewed on: 10th March 2023

A national disgrace

We had been with HSBC for 20 years. However, last year they 1/ withdrew our BACS facility for no reason 2/ threatened to close all our accounts 3/ refused to help us move to another bank. Reviewed on: 10th March 2023

Shocking

DO NOT USE HSBC for business banking shocking service. Hard to get any issues resolved, very slow to respond, Reviewed on: 8th March 2023

Hang up when they don't know the answer

It's happened twice in a row now after they kept me on hold for 15 minutes. Reviewed on: 8th March 2023

Great Customer experience

Well managed, great customer relationship, easy to manage accounts Reviewed on: 1st March 2023

An unfortunate excuse for a business bank

I was introduced to HSBC to fund my franchise purchase. From the off HSBC were I’m competent - they sent my franchise loan application to the business team who then said they couldn’t assist. Eventually it was sent to the correct team but they said they required me to open a business bank account to proceed with the application. However, a nil loan value was applied to my account which meant I would have to wait over a year before being able to get a loan… the whole point in approaching HSBC was to get a loan to start the business… I ended up getting some compensation from HSBC but they wasted nearly 8 precious weeks and almost cost me my business deal… Three words to sum up my experience with HSBC: incompetent; slow; unethical. Reviewed on: 28th February 2023

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