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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.16

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Online experience is great, but the call queue times are epic!

I really like the ease of the online service. BUT when you need to call them the call queue time can be pretty long. When chasing up the application I spent 35min on hold. Gave up in the end...frustrating! Reviewed on: 14th October 2014

Great starter account

Great account when first starting out, you don't pay for anything. But after a few years of growing you'll notice the high international charges at a lot. We've had over £400 fee on one payment. Reviewed on: 17th November 2015

Very unhappy

Last Friday proved impossible. I couldn't transact my payments online so went into branch. Payments not made then either...website magically back up the next day...not as reliable as it should be. Reviewed on: 7th September 2015

Friendly agent BUT £9 charge

I had to make an invoice payment in US dollars. I couldn't do this online, so had to call HSBC. The agent that took my calls was very friendly, and there was no call wait (it was 9pm on a Sunday)...but I am a little annoyed that they charged me for the ability to make a payment. Reviewed on: 14th June 2015

Easy self service

My review is mainly about my online banking as that is how I tend to access my account. ITs fairly effortless...one bug is that I'm always prompted to download something for security reasons which I always click away. Reviewed on: 7th May 2015

Functional

I've had a business account with HSBC for a few years now. I found the face to face service to be 4/5 which drops a little when dealing with them over the phone. The online offering is ok - nothing exceptional though. Reviewed on: 31st March 2015

All works ok (with 1 exception)

I have my business account with HSBC. I like dealing with them, but the past pdf statements function doesn't work for me - not really sure why. Reviewed on: 9th February 2015

Absolutely shocking

They do nothing to help my business at all. Mo one there knows me or the business, they provide zero service and payq peanuts for interest. A total disaster. Avoid. Reviewed on: 31st January 2015

Overall Good Business Bank

We have a good working relationship with HSBC, no problems. Reviewed on: 17th November 2014

Always deliver what I need from them

They have always provided the services I've needed / helped me with whatever the business has required. Easy access as well. Reviewed on: 11th November 2014

The key thing that makes them great for me is the business relationship manager

I realise that this is as much a review of my business manager as HSBC, but I think finding a great business manager is probably more important than the bank itself. My business manager is always there to help me and navigate what I need from HSBC Reviewed on: 23rd October 2014

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