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HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 2.91 (75 reviews)

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2.83

Based on 75 reviews, last reviewed 16th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

38%

Latest highest rating:

4

good and esay access, no big issue so far good and esay access, no big issue so far Reviewed on: 12th April 2024

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Premier Bank Account reviews (75)

Review of the HSBC, Premier Bank Account:

HSBC Premier T&C Changes detrimental to customers

HSBC has recently announced that it will be amending the eligibility criteria for the Premier account, from income or savings of £50k to £100k. The FSCS compensation limit is £85k. This means that if HSBC goes bust and you have £100k of investments, only £85k is guaranteed to be returned. For people that may need to take a career break that means that you have to have £100k invested if you want to retain the account, but why is HSBC asking customers to take this risk. Why is the investment not capped at £85k. I think HSBC should reconsider the Premier criteria. Reviewed on: 16th January 2025

HSBC recently drastically reduced employees in Premier which now makes it nothing more than a queue jump at a counter.

You used to have a dedicated premier manager in branch who you could directly email etc. they reduced the number of these premier managers drastically and now you just have a generic Premier phone number and counter in branch. I see no advantage to have Premier anymore. Reviewed on: 18th October 2014

Solid, useful account

The HSBC Premier Account is a good solid banking product with useful features. I'd like some more perks and to be able to have a higher daily cash withdrawal amount. Reviewed on: 9th October 2014

Excelence service across multiple countries

I first joined HSBC premier when I moved overseas, I have been very impressed not only with their service across several different markets, but the personal contact offered by their relationship managers. Reviewed on: 8th October 2014

Simple current account...I like that things just work!

I've had my current account with HSBC for years (they signed me up when I was 11...came into my school offering free footballs/rugby balls....worked!). Tend to offer a good service. I like the free travel insurance perk and they answer the phone pretty quickly too! Reviewed on: 4th October 2014

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