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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4059 reviews)

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4.89

Based on 4,059 reviews, last reviewed 31st Mar 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

So easy to use to access and use the app and great i... So easy to use to access and use the app and great interest rate. Reviewed on: 31st March 2025

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience... .

Kroo Current Account reviews (4059)

Review of the Kroo, Current Account:

MyKroospecial

Very efficient ànd no waiting for long times Reviewed on: 11th April 2024

Awful experience

This message is for the untrustworthy CEOs who might be reading this review, know exactly what is going on and hiding from their customers. Deeply, deeply worried about this bank and its future sustainability. I predict it is going to go into administration and take my money with them given the similarity of our experience with other account holders. Given the growing list of previous reviews citing theft from the account, I strongly suspect kroo will turn on their account acc... ount holders and wrongly accuse them of leaking their security details to allow theft, perversely hold account holders responsible and thus not be liable themselves, just like the Post Office scandal. I am feeling sick at the thought of that as I have lodged a substantial balance in the account which was my hard earned money. absolutely awful. Without warning, account frozen. Going by recent experience of other account holders, it appears I'm not the only one. Their licence to bank needs to be reviewed. My account has been frozen for three weeks! With no reason, no resolution, no timelines. Financial regulations state that there must be a final response from the bank to its customer within 15 days for complaints about payment services. This day has come and gone without any final response letter. Kroo haven't even used the word "frozen" to describe my account so it has been left up to me to define and decipher the status of my account. No reason I meet criteria for this action to be taken upon referring to their terms and conditions. Refusal to speak with managers despite asking on several occasions. When pressed on timelines for resolution, they claimed none could be offered. Instead complaint passed from one rep to another. Further insulted by requests asking me to rate my interaction with them. Devastating and serious impact on all my accounts and credit history. I had a perfect credit history up until this point: mortgages payment has failed to be made for the first time in almost 24 years. The administration to fix this will take months upon months. Dire response to complaints. Poor management of written complaint made over 2 weeks ago. Wreaking havoc with my finances. Offices closed for phone calls. Email unresponded to. Had to call and failed security despite answering all questions correctly. Multiple direct debits failed to the point where my internet provider restricted our access ad credit card blocked. This was the first time this has ever been experienced in more than 3 decades of never missing payments. Kroo have been citing "security" for weeks. Have immediately complied with all security measures Kroo have requested. Still waiting to access my money weeks later. It's a total joke! And the large amount in the account makes me sick in my stomach to think I cannot access my own money. Very telling that kroo were quicker to respond to negative review left on Trust Pilot than they were to my flood of emails and telephone calls demanding to know when I could access my own money again. Their response asking me to reach out to them shows that they don't know I have already done so on numerous occasions without successful resolution. Reviewed on: 15th August 2024

Blocks money to crypto exchanges.

Blocks money to crypto exchanges. Basically doesnt let you spend your own money on what you want. Terrible. Reviewed on: 14th August 2024

The app is intuitive and user friendly.

The app is intuitive and user friendly. Setting up the account is the epitome of easy. Reviewed on: 7th August 2024

Very happy for Kroo recommend everyone

Very happy for Kroo recommend everyone Reviewed on: 2nd July 2024

Everytime i use my kroo account i know my funds are...

Everytime i use my kroo account i know my funds are safe Reviewed on: 30th June 2024

Great interest rate that is paid monthly.

Great interest rate that is paid monthly. Customer service is excellent, with quick response time. Reviewed on: 3rd June 2024

KROO it’s my best bank because I have a control and...

KROO it’s my best bank because I have a control and notification about something I do on my account I very likely KROO thanks Reviewed on: 24th May 2024

easy set up, great customer service

easy set up, great customer service Reviewed on: 24th May 2024

Straightforward to apply and to maintain.

Straightforward to apply and to maintain. Fair interest rates. Reviewed on: 24th May 2024

I moved large amounts of savings around and they hav...

I moved large amounts of savings around and they have always made it easy. Reviewed on: 24th May 2024

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