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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

Transparent and flexible bike insurance

I’ve used Laka since it started to insure my bike and is a highly transparent and flexible service. I had to pause cycling for a couple months and was very easy to downgrade my cover to save on costs. Reviewed on: 16th October 2023

It’s costs more monthly that I thought it would.

It’s costs more monthly that I thought it would. Reviewed on: 1st August 2024

At the Beginning

At the moment have not made a claim but everything seems to be straightforward so hopefully it stays like I would like but never know Reviewed on: 1st August 2024

Chainsuck damage claim

I recently made a claim under my Laka insurance for a cracked frame resulting from a chainsuck. It was sorted without any fuss and stress. Reviewed on: 1st August 2024

excellent

excellent service, best forever. Reviewed on: 1st August 2024

Excellent service - the Yellow Jersey of bike insurers!

I had to submit a claim for a damaged bike wheel a few years ago and was blown away by the professionalism and efficiency of Laka's team. The process for submitting a claim was really straightforward and once I'd uploaded some photos of the damage, I had a short phone call with one of their team who took some more info about what happened. They were quick to action the claim and provided clear information about next steps and, crucially, the money claimed was in my account really quickly! I've since recommended Laka to plenty of friends and have yet to hear one of them having a negative experience when claiming. Reviewed on: 1st August 2024

Insurance with a goid twist.

Great communication and customer service. Love the idea of a shared community Reviewed on: 1st August 2024

Laka has been a brilliant provider

Laka has been a brilliant provider ever since I started using them I did have effect from my bike and I was responded to very quickly and all sorted within a week so I wouldn't hesitate to recommend to others! Reviewed on: 1st August 2024

I’ve had to contact Laka before as I crashed into a...

I’ve had to contact Laka before as I crashed into a pedestrian as they were walking across a red light. I broke a bone in my hand. Laka were great with dealing with the situation. I received compensation, and money towards any rehabilitation if it was needed (thankfully it wasn’t). I’m also Beth happen with the fact that afterwards my insurance didn’t permanently go up. I’ve also had to contact Laka due to stolen goods and broken accessories, and they have been very helpful. Reviewed on: 1st August 2024

Insurance made easy

Great customer service, easy to understand in a digestable layout on their website! Reviewed on: 1st August 2024

Excellent

Communication is excellent and the pricing structure and flexibility put Laka ahead of other insurers Reviewed on: 1st August 2024

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