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Laka: Cycle Insurance reviews

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4.95
Based on 2,453 reviews, last reviewed 17th Aug 2025
10000% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

easy, flexible, communal- seems genuinely by cyclist... easy, flexible, communal- seems genuinely by cyclists for cyclists Reviewed on: 17th August 2025
oliver wong's avatar
oliver wong

Latest lowest rating:

1

Terrible experience Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was ... Read more Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M
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About this product

Want to read reviews of cycle insurance, provided by Laka and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

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Laka Cycle Insurance reviews (2453)

easy, flexible, communal- seems genuinely by cyclist...

5
easy, flexible, communal- seems genuinely by cyclists for cyclists Reviewed on: 17th August 2025
oliver wong's avatar
oliver wong

Terrible experience

1
Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was 4 working days. When you are trying to agree on the next steps to fix the damage on your bike, this could require multiple email interactions, making the process super long. They should be focusing less on marketing and more on actually doing the job Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M

Laka understands cyclist's needs

5
I can’t recommend Laka enough. When my bike was damaged, their team made the whole process stress-free from start to finish. Communication was excellent — clear updates, quick responses, and a genuinely friendly approach that made me feel looked after. They arranged a replacement bike incredibly quickly, with no fuss or complicated forms, and kept me in the loop every step of the way. It’s rare to find an insurer that feels this personal and rider-focused. If you’re a cyclist looking for reliable cover and a team who really understands the cycling community, Laka is the way to go. Reviewed on: 13th August 2025
Donna M's avatar
Donna M

Laka is the best cycle insurance out there!

5
Laka is the best cycle insurance out there! Great interface, claims experience and brand. They really care about their customers and it shows Reviewed on: 12th August 2025
Henry B's avatar
Henry B

Really good experience - only rated customer service...

5
Really good experience - only rated customer service as neutral as we havent had to use it Reviewed on: 10th August 2025
Steve P's avatar
Steve P

Double claim - very well sorted!

5
I have unfortunately had to claim on my Laka insurance twice in 18 months and they have been very helpful, extremely quick to pay and not quibbled with my preferred methods for replacing my two bikes on each occasion. They were exemplary! Reviewed on: 9th August 2025
David Maclean's avatar
David Maclean

co-operative, honest, innovative

5
Great level of information, co-operative, honest, innovative Reviewed on: 6th August 2025
Alabaster's avatar
Alabaster

An amazing company that is reforming Insurance

5
An amazing company that is reforming Insurance and creating a collective responsibility and shared risk. I cant wait until they start doing car and house insurance and disrupt the bloated traditional insurance market Reviewed on: 5th August 2025
Steve B's avatar
Steve B

Great no nonsense self managed flexible insurance.

5
They are a great, no nonsense, easy to use and understand insurance provider, with an intuitive website to self-manage items to be insured, level of cover required etc, and it’s very flexible too. I wish all insurers were as good! Reviewed on: 5th August 2025
Aderb's avatar
Aderb

Easy to use!

5
Easy to use! I have made a claim yet. Reviewed on: 5th August 2025
Chantelle M's avatar
Chantelle M

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