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Laka: Cycle insurance reviews

View other Laka products
4.95
Based on 2,683 reviews, last reviewed 24th Oct 2025
109% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

best insurer never used anyone else best insurer never used anyone else Reviewed on: 24th October 2025
rob p's avatar
rob p

Latest lowest rating:

1

Terrible experience Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was ... Read more Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M
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About this product

Laka offer award-winning bike insurance.

Laka have a unique approach to pricing. They won't charge you a fixed sum. Instead, they calculate your monthly contributions - up to a max capped amount - based on the Collective's claims. The policy is completely flexible so if you want to upgrade, add travel, racing, or pause cover, you can.

Laka bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Laka before, you can also leave a review and share your experience.

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Laka Cycle insurance reviews (2683)

Great customer service

5
Very helpful customer service and easy to follow website/joining up Reviewed on: 2nd October 2025
Wendy's avatar
Wendy

User-Friendly.

5
Not had to claim anything yet, but the experience thus far has been very customer-friendly. Reviewed on: 30th September 2025
Jonny R's avatar
Jonny R

Proper bike insurance

4
They seem good value but I have not yet needed them so I don't know what the customer service is like our how will they deal with claims, but I'm optimistic, to a point. I love the flexibility and the price, plus the ability to insure all my clothing and accessories. I like that they are a bike insurance company rather than an insurance company adding bikes as an afterthought. Reviewed on: 25th September 2025
Mx Paul 's avatar
Mx Paul

The ONLY good insurance company

5
Love laka, appreciate the transparency, the flexibility and the values. First insurance company that actually feels like they are on your side. Reviewed on: 24th September 2025
Nikhil T's avatar
Nikhil T

Clear and efficient service, highly recommended.

5
Clear and efficient service, highly recommended. Reviewed on: 23rd September 2025
Eduardo Guasque's avatar
Eduardo Guasque

Twice a life saver

5
They have helped me out twice. Once with a stolen bike battery and once with a stolen bike. The process was extremely straightforward the turnaround was quick. Reviewed on: 23rd September 2025
Benjamin Vliegen's avatar
Benjamin Vliegen

Generally good but some points raised.

4
Things are generally ok here, I mean thankfully I have not had to claim which is when an insurance company really comes to the test. However, I do have three important points I’d like to raise, in hope that Laka can improve: 1. I’ve currently got five (5) fairly expensive bicycles insured with them and never have I heard them mention anything about a loyalty rate. 2. We get the statement just a day before the payment is due, on one occasion I didn’t even get a statement and payment bounced. 3. Communion when reaching out isn’t exactly timely, in fact, it took someone a week to get back when I was setting up my account and came across some questions which were mainly because I was unfamiliar with using such platform previously. People on the Laka side shouldn’t take other people’s experiences according to their own and that’s a big one when responding to customer’s queries. Reviewed on: 22nd September 2025
NX's avatar
NX

Laka is well designed and approachable.

5
Laka is well designed and approachable. I have filed one claim and it was dealt with efficiently. I am pleased with the product, whilst it is not super cheap it is good and does what it says it will! Reviewed on: 22nd September 2025
Selvi 's avatar
Selvi

Incredibly easy to make a claim after my bike was st...

5
Incredibly easy to make a claim after my bike was stolen. As soon as all my evidence was uploaded they proceded with my claim to get me back on the road Reviewed on: 22nd September 2025
Guy F's avatar
Guy F

Great Service and Bike People

5
Used Laka a couple of times and both have been very positive and clean Reviewed on: 22nd September 2025
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