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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.05 (705 reviews)

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3.94

Based on 704 reviews, last reviewed 23rd Jan 2025

25% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

4

Reliable bank, costumer service is very good. Reliable bank, costumer service is very good. Reviewed on: 23rd January 2025

Latest lowest rating:

1

Lloyds Bank refuses my payments by bank transfers. Lloyds Bank refuses my payments by bank transfers. to my builder and to a financial institution at the branch. I had my passport with me. They asked m... Read more Reviewed on: 21st December 2024

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (705)

Review of the Lloyds Bank, Classic Account:

Utterly Horrific Experience if You Have Special Needs!

I would give Lloyds Bank zero stars if I could. My experience has been utterly horrific, and I would never recommend them to anyone - especially not those with disabilities or specific needs. Their banking app is completely redundant, as every payment I attempted was blocked with a message instructing me to phone them. I am very severely ill, speech-impaired, and require a relative to speak on my behalf, but Lloyds is not set up to handle customers like me. I first tried using the Relay service to call, but their automated system didn’t allow enough time to input my details before disconnecting. After three hours of exhausting effort on the Relay service, enduring long holds and being hung up on twice, in the end I was told I needed to call a different team at a different time! The next day, with my father’s help, we called again. Despite listing my needs on my application, Lloyds staff showed no understanding of what speech-impairment or severe neurological illness entails. I was forced to speak, despite my extreme limitations, just to confirm basic details. After all that effort, the payment still didn’t go through. A second call was required, where I faced a clueless representative who refused to proceed unless I kept speaking, despite my father being there to handle everything. The ordeal took 45 minutes and caused such a severe relapse in my illness that my paralysis is worsened. To make things worse, Lloyds refused to accept my parents’ Power of Attorney because my account was newly opened. In frustration, I decided to transfer my balance back to my original bank - only for Lloyds to block the transfer yet again, despite it being to an account in my own name!! This entire experience has been a nightmare. First Direct handles similar situations with a simple text confirmation system - no unnecessary calls, no reliving the same exhausting process repeatedly. Meanwhile, Lloyds is stuck in the dark ages, ignoring modern, accessible systems like app-based authentication codes. Lloyds have caused me immense stress, wasted my time, and made my health worse. I will never use them again, and I wouldn’t recommend them to anyone, especially not those with disabilities or complex needs. They're appalling and completely unacceptable. They failed me at every turn, from their lack of accessibility to their outdated processes and poor understanding of my needs as a customer with a severe illness. The fact that they forced me to endure such an ordeal - resulting in worsened health and paralysis - is not just frustrating but downright harmful. Their refusal to take Power of Attorney into account, combined with constant payment blocks (even for transfers to myself), shows a complete lack of regard for customer care and a failure to adapt to modern, inclusive banking practices. Reviewed on: 3rd December 2024

Uncomfortable

Not explained properly, confusing Reviewed on: 5th April 2023

Definitely recommend Lloyds bank

Very professional, every time I have needed help they have been great. App very easy to use Reviewed on: 5th April 2023

Good

Great , and i would recommend to my other friends Reviewed on: 4th April 2023

Great bank

I've been with this bank for a couple of years now and they have been great help and support throughout the years especially when I had a hard time with money and then they helped through paying an overdraft back, I would chose this bank over any other bank any day. The staff is friendly and helpful aswell. Reviewed on: 4th April 2023

Really good customer service and the mobile app is excellent

I know that I can always count on lloyds to pick up the phone when ever I need. They are quick to sort out my problems with little hassle. Their security is a perfect balance, not like other banks with which I get locked out of my account daily or weekly. The mobile app is amazing, always works quickly and smoothly, allowing me to transfer funds instantly without delays Reviewed on: 4th April 2023

Good bank

no issues using this bank - would recomend Reviewed on: 4th April 2023

The best bank in UK

I have had an account with the bank for five years and I am very satisfied with the service and understanding. Reviewed on: 3rd April 2023

Account opening

Account opening was easy and fast Reviewed on: 3rd April 2023

Best Internet Banking

I think Lloyds Bank Internet banking and also Internet apps easy to use. Reviewed on: 3rd April 2023

Not as good as others

Not a bad bank but service could be better Reviewed on: 3rd April 2023

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