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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

81% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Appalling customer service

Appalling customer service I was kept on hold with Lloyds dispute team for well over two hours trying to get money refunded which wasn't done as promised by in branch staff only to get no help and Lloyds stating my account doesn't exist despite physical evidence it does, had to order a completely new card go without access to my account for three whole days. There phone and local branch if you could reach someone had absolutely no idea what was going on in their own system their phone and staff either need additional training or a complete overall me and others have found them to absolutely useless. Reviewed on: 25th January 2024

Savings accounts pay minimal interest.

Savings accounts pay minimal interest... Why would I save with Lloyd's? Reviewed on: 18th January 2024

Good current account, easy to use

Good current account, easy to use Reviewed on: 11th January 2024

Was scammed and Lloyds would not do a chargeback.

Was scammed and Lloyds would not do a chargeback. Looking to leave once finance paid off. Reviewed on: 9th January 2024

Lloyds bank

Great helpfull.. Good advice I'd is safe on-line banking easy and safe.. Reviewed on: 9th October 2023

avoid

rubbish bank , they blocked my transactions, threatened by suspended my account, also did it, i cannot stand them. Reviewed on: 28th September 2023

very happy

always working, i am very satisfied with their products Reviewed on: 12th September 2023

Racial profiling

They hard searched me two times on the same day for one request and refused to contact the agency to take one down when called out for it Reviewed on: 30th August 2023

Caroline K

I am kept updated about current products which best suit my lifestyle. Reviewed on: 29th August 2023

Part of the family

I always use the tills at our Aberdare branch as the girls are brilliant. Always so welcoming and friendly and I hope that the branch remains open for many years to come. Reviewed on: 24th August 2023

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