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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.07 (757 reviews)

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4.01

Based on 757 reviews, last reviewed 13th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

57%

20%

10%

Latest highest rating:

5

Lloyds Customer Service is above and beyond excellent I recently had to phone Lloyds and explain my financial situation as I had got myself in a mess. Everyone I spoke too was really lovely, helpful and ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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Lloyds Bank Classic Account reviews (757)

Excellent

Excellent customer service and low rate. Reviewed on: 24th July 2023

Probably the worst bank

I have bad experience with Lloyds bank.Every time when I need sent more money(around £1000 I can not do it by internet becouse bank needs authorised the payment in the branch.I have to take holiday for make payments - it is incredibly frustrating.My money my decision and a lots of sensitive questions.For who,from who,who is it for me etc.I have enough .Time change the bank .Definitely I don’t recommend Reviewed on: 23rd July 2023

Best Bank

Never had a problem. Staff are always friendly and professional. Reviewed on: 26th June 2023

Stole all my money I could die as a result

Lloyds took over £200 from my bank account claiming they'd taken it due to a dispute with a third party. They made no communication with me prior to committing theft of my funds. They then barred me from accessing any money in my account stealing the entire balance. I told them to return the money they'd taken, release the rest of my money, and close the account. They refused all three leaving me with no money at all. They illegally barred me from removing MY money from the account then said they couldn't close the account because there is money in it. I now have no money to buy food, drink, or anything else. They were informed there was nobody else going to give me money and I was at risk of dying from low blood sugar or heart failure from malnutrition. They have still refused to return my money and close the account. So at present I'm looking at dying on the street due to Lloyds bank. I opened my first account with them as a child, have never gone overdrawn, made every payment on time on my credit card, and this is how I've been treated. Years ago they were a very good bank. Now they are guilty of financial abuse and pose a threat to public safety. Prior to the theft of all my money, in recent months they harassed me constantly when I tried to make payments stopping them repeatedly and saying they were trying to protect me from fraud. None of these payments were anything out of the ordinary. The result was that they endangered me and cost me money, and refused to compensate me for the money I lost due to their interference with payment. And that's before you consider the harm from your occasion, holiday, etc being ruined, and the mental harm of being left in a dangerous situation with no access to money. Not only have they stolen all my money and fraudulently kept an account open under my identity in the hopes of taking more money that enters the account, they actually owed me money before stealing the whole of my funds due to their interference with payments that cost me money. If you have a vulnerable loved one who banks with Lloyds, I'd recommend you remove their money from this bank whilst you can and close the account. They will happily block payments or steal funds and endanger customers expressing the view a relative or public body will help them. Not only are they a threat to public safety, but they have the arrogance to think public authorities or their customers families should foot the bill for their financial abuse and fraud. Reviewed on: 23rd June 2023

Securing a better future

Without a doubt always helps in any situation in the best way they can. Reviewed on: 23rd June 2023

Straight forward bank account

My Lloyd's bank account is easy to access online. I like the weekly notifications telling me how much I've spent. It's easy to manage my money, pay bills and access my statements. Reviewed on: 20th June 2023

Hit and miss

A very trustworthy bank, where I hold several accounts of different types. The main issue of late is the lack of access via the app, which always seems to be crashing or undergoing maintenance. The website is not much better for access and fails to work on Firefox browsers. However, I feel my money is safe in their hands and transfers are the easiest to and from Lloyds by far. Reviewed on: 7th June 2023

Just a good card

Just a good card from a good company, no major issues Reviewed on: 4th June 2023

Trust,profi and secure

I am very happy with my partener Lloyds bani and I feel safe and secure keeping money on them! Recomend!❤ Reviewed on: 2nd June 2023

Lloyds Bank is the BEST Bank!!!

I’ve been with Lloyds ever since I was 16 when I first received my first ever bank account. I’m now 27. Lloyds bank have been brilliant to me. I’ve struggled a lot with my finances and I’ve never felt any timely pressure to pay the full amount back in a short burst. Another benefit of being with Lloyds is if you have an easy saver account (I have 2!), they actually give you interest depending on how much is in the account(s). I’m not looking to change bank anytime soon! Cheers Lloyds!! Reviewed on: 1st June 2023

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