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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Extortionate

Overdraft charges are extortionate and their customer services agents seem to have no idea what they are talking about and even contradict themselves in the same sentence! Reviewed on: 12th January 2019

Great improvements made for the customer

Lloyds have done their best to right their previous wrongs against customers and because of this they are now a bank I would recommend. Reviewed on: 12th January 2019

Does what is on the tin

The Lloyds Bank Classic Account doe basically pretty much exactly what you would expect it to do, which is all you want really. Reviewed on: 12th January 2019

After nearly 30 years I'm leaving. Deeply disappointed.

After nearly 30 years I'm leaving. I'm fed up of calling call centre staff with sarcastic and rude attitudes. They are are either so overworked that they can't be pleasant or just enjoy being rude. Quite frankly I'm not quite sure where they get off talking to people like the do. I have never ever been in debt on my account and I've stupidly struggled along with them having very limited in our city because they shut their branches. Online is ok but telephone banking is really shoddy. I currently can't get at my money because of some problem they've got with their system for over a week now. They are condescending and rude when you talk to them and offer no way of resolving the problem. So I am left unable to access my money and apparently that's fine. I'd have liked to put no stars because really is this work of a normal functional bank? It's sad that after such a long time with them, the only course of action that is left to me is to switch banks. What can I say if you're looking for friendly and can do attitude, this is definitely not the bank for you. I don't think their staff give a toss about the problems the cause. I wouldn't care but they've got my money and not the other way round!! Reviewed on: 10th January 2019

Great service online and in bank

With a great App and online service , great security and services both in and out of branch. No problems encountered. So much easier to use than other banks. Reviewed on: 10th January 2019

Easy and Simple

Always straight forward to deal with the bank, online services cover almost everything you need to do and when having to deal with the bank in person or on the phone, still and simple and pleasant experience Reviewed on: 9th January 2019

A shining example of what a modern bank should be

Lloyds are a forward-thinking, progressive and friendly bank that offers serious banking and financial services. They are customer-focused and flexible. Whilst I do most of my banking online or on the app, I always find a visit to a branch is smooth and hassle-free. Although I have tried other banks too, I think Lloyds is by far the best experience for my current account and daily banking needs. Reviewed on: 8th January 2019

very good

very good 5+ very good 5+ very good 5+ Reviewed on: 8th January 2019

Good account

Debit account meets all my needs no need to pay any extra Reviewed on: 5th January 2019

always amazing customer service

I've been with lloyds since I first got a bank account and they've never failed me. There have been times over the years that they could have sold me things I really didn't need or could afford but they have a conscience unlike some companies I've come across. Every review I've had they've been impeccable in seeing the full picture of my finances and whats needed or not needed. Every time I leave the branch I feel the staff have gone above and beyond and not just for a good review. thats rare these days. well done Lloyds! Reviewed on: 5th January 2019

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