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Lloyds Bank: Classic Account reviews

View other Lloyds Bank products
4.02
Based on 758 reviews, last reviewed 2nd Jul 2025
91% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
57%
See only 4 star reviews
20%
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10%
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3%
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10%

Latest highest rating:

5

I’m really having a good time with Lloyds Bank Class... I’m really having a good time with Lloyds Bank Classic Account. Zero account charges and I can access my finances anytime. Reviewed on: 2nd July 2025
Prashel K's avatar
Prashel K

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025
Melanie Obren's avatar
Melanie Obren
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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (758)

After nearly 30 years I'm leaving. Deeply disappointed.

1
After nearly 30 years I'm leaving. I'm fed up of calling call centre staff with sarcastic and rude attitudes. They are are either so overworked that they can't be pleasant or just enjoy being rude. Quite frankly I'm not quite sure where they get off talking to people like the do. I have never ever been in debt on my account and I've stupidly struggled along with them having very limited in our city because they shut their branches. Online is ok but telephone banking is really shoddy. I currently can't get at my money because of some problem they've got with their system for over a week now. They are condescending and rude when you talk to them and offer no way of resolving the problem. So I am left unable to access my money and apparently that's fine. I'd have liked to put no stars because really is this work of a normal functional bank? It's sad that after such a long time with them, the only course of action that is left to me is to switch banks. What can I say if you're looking for friendly and can do attitude, this is definitely not the bank for you. I don't think their staff give a toss about the problems the cause. I wouldn't care but they've got my money and not the other way round!! Reviewed on: 10th January 2019
Utterly disappointed's avatar
Utterly disappointed

Great service online and in bank

5
With a great App and online service , great security and services both in and out of branch. No problems encountered. So much easier to use than other banks. Reviewed on: 10th January 2019
Chris Sherlock's avatar
Chris Sherlock

Easy and Simple

4
Always straight forward to deal with the bank, online services cover almost everything you need to do and when having to deal with the bank in person or on the phone, still and simple and pleasant experience Reviewed on: 9th January 2019
sam.ivy's avatar
sam.ivy

A shining example of what a modern bank should be

5
Lloyds are a forward-thinking, progressive and friendly bank that offers serious banking and financial services. They are customer-focused and flexible. Whilst I do most of my banking online or on the app, I always find a visit to a branch is smooth and hassle-free. Although I have tried other banks too, I think Lloyds is by far the best experience for my current account and daily banking needs. Reviewed on: 8th January 2019
Ashton Kirby's avatar
Ashton Kirby

very good

5
very good 5+ very good 5+ very good 5+ Reviewed on: 8th January 2019
aliona stratan's avatar
aliona stratan

Good account

4
Debit account meets all my needs no need to pay any extra Reviewed on: 5th January 2019
Maria's avatar
Maria

always amazing customer service

5
I've been with lloyds since I first got a bank account and they've never failed me. There have been times over the years that they could have sold me things I really didn't need or could afford but they have a conscience unlike some companies I've come across. Every review I've had they've been impeccable in seeing the full picture of my finances and whats needed or not needed. Every time I leave the branch I feel the staff have gone above and beyond and not just for a good review. thats rare these days. well done Lloyds! Reviewed on: 5th January 2019
sarahh85's avatar
sarahh85

customer service

3
Average customer services for an average bank Reviewed on: 4th January 2019
Mel's avatar
Mel

A bank you really can trust

5
Lloyds bank have always been very helpful, polite and makes you feel safe. Reviewed on: 3rd January 2019
Catherine Pawsey's avatar
Catherine Pawsey

overall rating

5
I found that they are very helpful Reviewed on: 31st December 2018
Paula Cheadle's avatar
Paula Cheadle

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