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Lloyds Bank: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.51 (49 reviews)

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1.39

Based on 49 reviews, last reviewed 31st Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

12%

4 star

3 star

86%

Latest highest rating:

5

Excellent value for money with combined benefits. Excellent value for money with combined benefits. Very easy to claim money in the account within same week. Reviewed on: 23rd May 2024

Latest lowest rating:

1

Avoid Allianz/Lloyds Packaged Cover - Useless never claimed in 25yrs . Had to cancel travel plans due to unforseen work commitments but apparently "If we do not state that something is covered, yo... Read more Reviewed on: 31st January 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Lloyds Bank travel insurance reviews can help you find out what other travellers have to say. You can also write your Lloyds Bank travel insurance review too!

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Lloyds Bank Travel Insurance reviews (49)

Excellent Service

Very sadly, I had to return from holiday 2 days early, due to a dental emergency. Due to us having a Lloyds Premier account, we get travel cover as part of the benefits, although I should declare that we buy out the excess for a small fee. I approach travel claims with caution, as although I make very few, past experience has been terrible. To be honest then, this time Lloyds (via Axa the actual insurer) have both surprised, and delighted me. One 10 minute call was enough to lodge the claim, initial acceptance of it was given on the spot subject to confirmation, and 1/2 a day later, such confirmation received. I admit my claim was very simple, there were no strange or complicating factors, and I wasn't claiming for anything contentious, but nonetheless, credit where it is due. If the money is paid in 3 to 5 working days as promised, i will have received truly excellent service. And that comes from a professional insurer, which I am. Insurers have too often disappointed their clients for a variety of reasons some justified, many not, but that is no justification for failing to compliment when it is due. Well done Lloyds / Axa - you have a genuinely pleased customer! Reviewed on: 5th September 2019

Thoroughly disappointing

If you are looking for ways to throw money down the drain.. bingo you found one! Was going for 0 star but 1 is mandatory Reviewed on: 20th May 2019

Awful

If you end up having to claim you'll forever be on hold and when you do get through the service is awful. Do not upgrade your Lloyds account for the travel insurance - it's a waste of your time Reviewed on: 11th March 2019

Racist staff

Terrible customer service and unhelpful in basic banking needs. I tried to complain about the poor service I received but incompetent and racist complaints handlers such as Eileen McShane gives Lloyds Bank a bad name. This bank discriminates against those that are most in need of help and offers no help online or by phone. Reviewed on: 3rd March 2019

Platinum Account - Travel Insurance is AWFUL

Do not pay for the platinum account - the travel insurance is the worst thing. You would be better off chopping your arm off in a travel emergency than using AXA. They A) give you misleading and incorrect advice from the outset. B) bounce you around for months C) do everything humanly possible to avoid paying you out. Platinum account is not worth it. Waste of 17 pounds per month. Reviewed on: 16th February 2019

Lousy travel insurance from Lloyds bank arranged by AXA

After submitting a reasonably straightforward travel claim the response by AXA was slow and painful. They did not answer a single email - they would not answer the phone and yet sent me 41 computer generated texts which were worthless. This was the worst customer experience I have ever known. Even their complaints team do not respond-! Reviewed on: 14th September 2018

Automatic renewal was a pain!

I purchased an annual worldwide travel insurance from Lloyds (who I bank with). It seemed comprehensive. I didn't need to use it to claim for anything during the time. Annoyingly it had an automatic renewal so I had a surprise to see £80 taken from my account again 12 months later! I got the refund thankfully, but it caused unnecessary hassle! Reviewed on: 24th July 2017

Good product travel insuranc

Took a bit of time to complete online but this made me feel secure that we were covered for any eventuality Reviewed on: 5th February 2017

Do not rely on Lloyds Bank (bundle) Travel Insurance

Lloyds Bank are in Breach of about 75% of the Insurance Intermediary Regulations They refuse point Blank to provide a copy of the Insurance Policy Their Benefit Summary is full of errors omissions and ambiguities, many would consider it to be a fraudulent document. The following are the hurdles to clear to claim for a travel accident 1. You must have been travelling on a public conveyance when the accident happens. 2. You require to have a hand or foot amputation in order to claim 3. If you claim against any other clause in the Benefit Summary a claim for a travel accident will not be paid. The insurance regulations require Lloyds Bank International IOM to have a professional Indemnity policy but they do not have it. The regulations require Lloyds Bank's Insurance Intermediary select the best policies available and to visit/speak to the client and to offer the client the most suitable policy Lloyds Bank don't appear to employ insurance intermediaries. No one spoke to me about the travel insurance in advance. the policy in the bundle was not suitable to my needs, The Bene fit summary does not detail any claims procedures and Lloyds did not supply any claims assistance . To indicate how helpful Lloyds Bank can be. They receive my letters, they read them, take note of them and file them but do not reply to them. There is a refusal to pay for a genuine travel accident which required 5 operations on a right arm a multitude of hospital visits and which is paralysed after 3 years of treatment. Reviewed on: 25th October 2016

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