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Lloyds Bank: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.52 (48 reviews)

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1.38

Based on 48 reviews, last reviewed 9th Jun 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

13%

4 star

3 star

85%

Latest highest rating:

5

Excellent value for money with combined benefits. Excellent value for money with combined benefits. Very easy to claim money in the account within same week. Reviewed on: 23rd May 2024

Latest lowest rating:

1

Very poor understanding and zero common sense Holiday booked. The day before departure my husband picked up the motorhome from storage only to find it had developed an engine fault. Having done 3... Read more Reviewed on: 9th June 2024

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Lloyds Bank travel insurance reviews can help you find out what other travellers have to say. You can also write your Lloyds Bank travel insurance review too!

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Lloyds Bank Travel Insurance reviews (48)

Excellent staff

Whenever me & my family had got problems they helped us quickly and warmly. Reviewed on: 7th February 2022

AXA Lloyds Travel insurance provides zero service

Lloyds may have replaced AXA with a different insurer, but I am still trying to get payment for travel incidents that go back to October '21. I have never managed to talk to anyone at AXA, despite spending up to 2 hours in the queue. The only communication I have received is an email asking for further documentation. What's worse, is that reporting this to Lloyds Bank doesn't seem to result in any action being taken. Reviewed on: 31st January 2022

Lloyds Bank Travel Insurance

Absolutely dire service. I made a simple claim in October and supplied all the information they required. Since then they have ignored me. They don't answer emails, nor reply to any simple communication. Reviewed on: 23rd January 2022

Lloyds Axa travel insurance is a shambles

My claim was first acknowledged on the 26th September and the case is still open. The dedicated Lloyds Axa travel telephone number is never answered and, like other reviewers, I have held on for 2 hours. E mails or texts get automated replies with a promise of being contacted within 5 days but nothing happens. I have spoken to Axa customer service and Axa complaints but they say they are not responsible for Lloyds policies. One Axa agent told me the Ipswich office was responsible , gave me their number but they have always ‘just left the office for the day’ even if you phone at 9.15. I now have an official complaint with Lloyds with a reference number, I’m not hopeful of getting anywhere. My final attempt will be with the financial ombudsman. I have claimed with Lloyds Axa before and had no trouble but since Lloyds changed the contract to Allianz Axa have been a shambles. Reviewed on: 4th January 2022

AXA Travel Insurance completely useless

AXA have decided to get out of the travel insurance business and it shows. From about 21 Nov. 2021 they are stopping their deal with Lloyds. The service used to be brilliant; I was unlucky enough to need to claim twice over the last few years and they were fast, efficient and paid out without quibbling. Now they are virtually uncontactable by phone. In the end I submitted my claim by post to their registered office address sent by ‘signed for’ service. If they do not process it I will lodge an official complaint. If that doesn’t work I’ll take it to the insurance ombudsman. I have the time to do this and am determined to cause them maximum aggravation if they continue to ignore my claim. Reviewed on: 16th December 2021

Travel insurance waste of time

Made claim October all documents uploaded as requested. Now December and and no further forward. E-MAILS IGNORED. Reviewed on: 7th December 2021

'Your call is still in the queue, please bear with us while our advisors continue to help other callers'

Made a claim on 18th October online. Uploaded all required documents on 12th November. Online system says someone will be in touch within 5 days. Responses to messages say someone will be in touch within 5 days. Heard nothing despite 3 chasers. Sat here listening to a recorded message asking me to bear with them while their advisors continue to help other callers. If you're one of those 'other callers' congratulations!! What is the point of paying for a bank account that includes travel insurance if they just ignore you. Reviewed on: 2nd December 2021

On hold for 2 and a half hours before giving up

Absolutely disgusting service. I am not sure if anyone has got around this issue. If so please let me know how. Reviewed on: 2nd December 2021

Do not buy insurance from Lloyds bank.

Do not buy insurance from Lloyds bank. When you try to claim, they shirk responsibility for any awful service you get from the company whose product they sold to you Reviewed on: 28th November 2021

Disgusting service

I had reason to claim back in August, the complaint here on this site are pretty much the same as I've experienced. Calling, placed on hold for 50 minutes, being cut off, submitting the same information time and time again. Spurious replies by text message promising they'd be back to me in 2 weeks and never happens. We're in December nearly and apart from some compensation AXA has provided to me, my claims are still open and Lloyds bank don't want to know when you try to lodge a complaint. What's the point having a gold service if no one is prepared to take responsibility at the bank. This experience with Lloyds banks with AXA has now got me looking to move my bank account elsewhere. Complete rip-off by both Reviewed on: 28th November 2021

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