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Lloyds Bank: Travel Insurance reviews

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1.41
Based on 49 reviews, last reviewed 31st Jan 2025
No new 5 star reviews
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100% increase in 1 star reviews
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86%

Latest highest rating:

5

Excellent value for money with combined benefits. Excellent value for money with combined benefits. Very easy to claim money in the account within same week. Reviewed on: 23rd May 2024
Lucas Albano's avatar
Lucas Albano

Latest lowest rating:

1

Avoid Allianz/Lloyds Packaged Cover - Useless never claimed in 25yrs . Had to cancel travel plans due to unforseen work commitments but apparently "If we do not state that something is covered, yo... Read more Reviewed on: 31st January 2025
Simon Marriott's avatar
Simon Marriott
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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Lloyds Bank travel insurance reviews can help you find out what other travellers have to say. You can also write your Lloyds Bank travel insurance review too!

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Lloyds Bank Travel Insurance reviews (49)

Disgusting service

1
I had reason to claim back in August, the complaint here on this site are pretty much the same as I've experienced. Calling, placed on hold for 50 minutes, being cut off, submitting the same information time and time again. Spurious replies by text message promising they'd be back to me in 2 weeks and never happens. We're in December nearly and apart from some compensation AXA has provided to me, my claims are still open and Lloyds bank don't want to know when you try to lodge a complaint. What's the point having a gold service if no one is prepared to take responsibility at the bank. This experience with Lloyds banks with AXA has now got me looking to move my bank account elsewhere. Complete rip-off by both Reviewed on: 28th November 2021
Greg Gregory's avatar
Greg Gregory

No way to contact

1
No response to emails. On hold in a queue for (literally) hours at a time with no reply. Shocking. Reviewed on: 24th November 2021
Pd garrity's avatar
Pd garrity

Impossible to contact

1
Have spent days trying to contact Lloyds to upgrade medical screening. Have held on for 55 minutes on each occasion at different times of the day. This service is absolutely disgusting. Covid is no longer an excuse Lloyds, get your act together. Reviewed on: 19th November 2021
janette holliday's avatar
janette holliday

Not the service it once was

1
I always rated the service very highly. I broke my ankle and had to cancel my holiday. No one has been in touch for 6 weeks regarding my claim. I have been on hold for 50 minutes on 3 different occasions and it's like they expect you to hang up. Still no idea if my claim is being processed. I am so anxious about this now - not only was our holiday ruined and I am still recovering, but now I have this battle on my hands. What is the point of a Platinum account when you get no service. Reviewed on: 12th November 2021
EVDB's avatar
EVDB

Impossible to contact

1
I have been kept on hold on a premium line for over an hour on more than one occasion only to be cut off. I have called at 8.00 am - only to hear the same blah blah message. There is no way to contact them. Even registering a complaint - which I have - doesn't solve the issue I have. The worst customer service EVER! No response to tweets, emails... It has made me sick with anxiety. Reviewed on: 8th November 2021
Barbara Elsborg's avatar
Barbara Elsborg

Lloyds travel insurance

1
We have tried for days and days hanging for hours and hours and either giving up or at least once being cut off after an hour having not spoken to a soul. Absolutely disgusting way to treat customers and we need to pay an extra chat for medication and high street branches are just not interested. All they say is phone us. It is so laughable I could cry. Reviewed on: 3rd November 2021
Tina Cooper's avatar
Tina Cooper

travel insurance

1
There is no way to contact lloyds travel insurance. They offer a service that is impossible to access despite trying for several days at various times, for hours on end. No one at Lloyds seems to care about problems with this service that they offer to gold account holders. This no response from Lloyds is disgusting. What a shambles. Shame on you Lloyds Reviewed on: 28th September 2021
Bill Baxter's avatar
Bill Baxter

Lloyds Axa Insurance horrific experience

1
I have been with Lloyd’s since I was 18 years old. I always thought that having the platinum account was great but I had never had to claim. This year, I was on holiday with my family skiing in France. I got engaged whilst we were there and everything was great until sadly a few days into the holiday, my dad passed away in his sleep. It was a horrendous shock and we had to get home. As soon as we were back, there was a lot to do including completing our claim with Lloyd’s. We gave everything we could give as evidence of what had happened. It is now 6 months later and they have been slow to come back to us, asking us for more information even though this had been given to them and querying everything we had claimed for. They ended up settling for a small amount of the claim with no explanation. The amount they settled was incorrect based on what they had said they had settled on plus they had ignored majority of the claim. How I see it, is that they had settled the minimum of what they thought they could get away with in the hope that we didn’t get back in contact with them. At the hardest time of life, something like this shouldn’t have added to the high levels of stress we were already experiencing. I have chased but not heard back at all. So disappointing. Reviewed on: 23rd August 2020
Lauren Fitzgerald's avatar
Lauren Fitzgerald

No quibble refund

5
Was held up at knifepoint on Copacabana Beach and lost a lot. Cash , phone, shoes. All refunded immediately with minimum of paperwork. Recommended. Reviewed on: 25th April 2020
NBJ's avatar
NBJ

supportive claim handling

5
travel insurance claim handled very well Reviewed on: 24th November 2019
djkk's avatar
djkk

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