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Geoff Pardoe

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Review of the Lloyds Bank, Travel Insurance:

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Lloyds Axa travel insurance is a shambles

My claim was first acknowledged on the 26th September and the case is still open. The dedicated Lloyds Axa travel telephone number is never answered and, like other reviewers, I have held on for 2 hours. E mails or texts get automated replies with a promise of being contacted within 5 days but nothing happens. I have spoken to Axa customer service and Axa complaints but they say they are not responsible for Lloyds policies. One Axa agent told me the Ipswich office was responsible , gave me their number but they have always ‘just left the office for the day’ even if you phone at 9.15. I now have an official complaint with Lloyds with a reference number, I’m not hopeful of getting anywhere. My final attempt will be with the financial ombudsman. I have claimed with Lloyds Axa before and had no trouble but since Lloyds changed the contract to Allianz Axa have been a shambles. Reviewed on: 4th January 2022

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