Lloyds may have replaced AXA with a different insurer, but I am still trying to get payment for travel incidents that go back to October '21. I have never managed to talk to anyone at AXA, despite spending up to 2 hours in the queue. The only communication I have received is an email asking for further documentation. What's worse, is that reporting this to Lloyds Bank doesn't seem to result in any action being taken.
Reviewed on: 31st January 2022