Write a review

LV (Liverpool Victoria): Home Insurance reviews

Name: Home Insurance
Rating: 3.64 (134 reviews)

View other LV (Liverpool Victoria) products

3.40

Based on 134 reviews, last reviewed 10th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

51%

19%

27%

Latest highest rating:

4

Right level of insurance No-one likes it when your renewal quote arrives much higher than expected. After shopping around l decided to buy my home insurance from LV even thoug... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

Never had a home insurance claim. Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024

Read all reviews See your review

About this product

Choosing the right insurance provider can be daunting with so many on the market. At Smart Money People, we collect LV= home insurance reviews from existing policyholders to help you make a better financial decision. Find out how customers rate the service they have received from LV=.

LV= offers a variety of insurance policies, with discounts available when you combine its home and motor policies. There are three levels of home insurance to choose from: essentials, home and home plus. LV= home insurance policies come with the benefit of a 24 hour helpline and a 12 month guarantee on repairs.

What do you need from a home insurance policy? Are you searching for a flexible policy, with a range of optional add-ons? Or are you simply looking for the most cost-effective premium? Are you prioritising buildings insurance, or do you only need contents insurance? Perhaps you’re planning to combine both policies? Whatever your needs, read our LV= home insurance reviews to see how genuine customers rate their policies.

Have you had a home insurance policy with LV=? Whether good or bad, give an honest account of your experience. Did you purchase buildings insurance, contents insurance, or both? What level of cover did you choose, and were you satisfied with your policy? Did you have any experience with the customer service team? Would you renew your policy and recommend it to family or friends? Write an honest LV= home insurance review. Together, we can help people like you make better financial decisions.

LV (Liverpool Victoria) Home Insurance reviews (134)

Review of the LV (Liverpool Victoria), Home Insurance:

Luv LV

Straight forward insurance that doesn’t cost the earth, easy to set up online, LV information easy to read & understand. Unable to comment as to claims process which thankfully I have not had to use, long may this continue! My policy covers buildings & contents, I was able to adjust excess amounts which in turn impacted premium paid for cover, choice to opt in & out of extras as required too, this impacting total premium which is especially good at present when costs are sky rocketing & moneys tight. Reviewed on: 13th July 2023

Great Service at good prices

Very helpful UK based call centre matched internet quote price for my renewal saving me nearly £50 on the renewal cost. Staff couldn't have been more helpful and matched price without haggling. Reviewed on: 29th August 2016

Easy to deal with

Luckily not had to speak to LV on a regular basis but when we have it's been nothing but pleasant Reviewed on: 13th August 2016

An absolute godsend

During a pretty vicious storm here in the Highlands we lost part of our roof during the night. It was only in the morning when I left the house that I found the whole roof ridge with one end hanging from the roof and the other in the front garden surrounded by various slates and other stuff. We live quite close to the main road and I was worried that due to the ongoing high winds we were going to lose the rest of the roof and possibly injure a passer by or driver. I needn't have worried.! I knew that LV were my insurers but couldn't find my policy documents or any details but when I spoke to them, they found all my info in seconds.! They asked if I had a roofer I wanted to use or would they get on for me. I decided to use a local chap and all I had to do was give him a ring. He came out and looked at the job, sent photos by email to LV and they phoned him 5 mins later to tell him to carry on with the job. I was absolutely gobsmacked..! They also phoned me a day or two later just to check if we had suffered any water damage to our belongings stored in the loft. I just don't think you can beat that for service. We hear so many horror stories about how difficult insurance companies can be but LV were wonderful. They were calm, re-assuring and got the job done without drama or panic over the cost. I just wouldn't go anywhere else. Reviewed on: 13th August 2016

Always available

LV has in my view been the best home insurance i have ever had, although i have never needed to make a claim, they are always available to take any calls, and the setting up the insurance was so easy! Reviewed on: 7th August 2016

Refused to pay

Refused to pay for water damage caused during severe storms a few years ago - said wear and tear! Used to have all car and home insurance with them but I will never use LV again Reviewed on: 1st August 2016

Does what is needed

We have been with LV many years and have had to make a claim 3 times. Once for a burglary, once for a leak, and once for storm damage. On every occasion the claim was dealt with quickly and efficiently. Wouldn't go with anyone else. Reviewed on: 1st August 2016

Home Insurance Reviewer

We had a leak which was coming in from a neighbouring property. All the tiles and plaster had to be removed in our bathroom. LV arranged for this to be done and a dehumidifier to be installed to dry everything out. Then they arranged for someone to re-plaster, re-tile and redecorate. We couldn't have asked for better service and a hassle free experience in putting things right. Reviewed on: 13th July 2016

Home Insurance Reviewer

We have been with LV for years. When we had a break-in they dealt with our claim quickly, fairly, and were really helpful. We also had a problem with water damage caused by a neighbouring property. They arranged everything that needed to be done with no fuss. Wouldn't go with anyone else. Reviewed on: 6th July 2016

Good for my requirements

Ive been using Liverpool Victoria for my home insurance for the past couple of years. The quote they gave me was cheaper than my previous provider and so far Ive been impressed with the coverage they have provided. Recommended. Reviewed on: 28th March 2016

have had insurance with them for several years now and cannot fault the service,all for a good price and efficient in all aspects

as above, a great company to deal with have had insurance with them for several years now and cannot fault the service,all for a good price and efficient in all aspects Reviewed on: 4th November 2015

Do you have a different LV (Liverpool Victoria) product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

LV (Liverpool Victoria) has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

LV (Liverpool Victoria): Home Insurance reviews

50% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

LV (Liverpool Victoria) Home Insurance reviews (134)

Luv LV

Great Service at good prices

Easy to deal with

An absolute godsend

Always available

Refused to pay

Does what is needed

Home Insurance Reviewer

Home Insurance Reviewer

Good for my requirements

have had insurance with them for several years now and cannot fault the service,all for a good price and efficient in all aspects

Do you have a different LV (Liverpool Victoria) product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024