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LV (Liverpool Victoria): Home Insurance reviews

Name: Home Insurance
Rating: 3.64 (134 reviews)

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3.40

Based on 134 reviews, last reviewed 10th Oct 2024

25% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

51%

19%

27%

Latest highest rating:

4

Right level of insurance No-one likes it when your renewal quote arrives much higher than expected. After shopping around l decided to buy my home insurance from LV even thoug... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

Never had a home insurance claim. Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024

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About this product

Choosing the right insurance provider can be daunting with so many on the market. At Smart Money People, we collect LV= home insurance reviews from existing policyholders to help you make a better financial decision. Find out how customers rate the service they have received from LV=.

LV= offers a variety of insurance policies, with discounts available when you combine its home and motor policies. There are three levels of home insurance to choose from: essentials, home and home plus. LV= home insurance policies come with the benefit of a 24 hour helpline and a 12 month guarantee on repairs.

What do you need from a home insurance policy? Are you searching for a flexible policy, with a range of optional add-ons? Or are you simply looking for the most cost-effective premium? Are you prioritising buildings insurance, or do you only need contents insurance? Perhaps you’re planning to combine both policies? Whatever your needs, read our LV= home insurance reviews to see how genuine customers rate their policies.

Have you had a home insurance policy with LV=? Whether good or bad, give an honest account of your experience. Did you purchase buildings insurance, contents insurance, or both? What level of cover did you choose, and were you satisfied with your policy? Did you have any experience with the customer service team? Would you renew your policy and recommend it to family or friends? Write an honest LV= home insurance review. Together, we can help people like you make better financial decisions.

LV (Liverpool Victoria) Home Insurance reviews (134)

Review of the LV (Liverpool Victoria), Home Insurance:

Luv LV

Straight forward insurance that doesn’t cost the earth, easy to set up online, LV information easy to read & understand. Unable to comment as to claims process which thankfully I have not had to use, long may this continue! My policy covers buildings & contents, I was able to adjust excess amounts which in turn impacted premium paid for cover, choice to opt in & out of extras as required too, this impacting total premium which is especially good at present when costs are sky rocketing & moneys tight. Reviewed on: 13th July 2023

Fair value and hassle free

Switched to LV from my long term provider after they failed to recognise loyalty. LV sold me a better policy at a lower price Reviewed on: 18th August 2022

Very happy

Easy to set up, good value, and clear communication Reviewed on: 16th August 2022

Good so far!

I’m a new customer, it’s was an easy transfer Reviewed on: 15th August 2022

No fuss

Competent and simple, with clear documentation Reviewed on: 15th August 2022

Incredibly Helpful

As well as being good value, LV staff have been exceptionally helpful in resolving issues with my Mothers insurance, for which I am POA, and have gone above and beyond what I would have expected. It is lovely to deal with people who think outside the box and don't just work from a standard computer tick list of options. Well done LV Reviewed on: 14th August 2022

Home insurance

Good value home insurance and easy to sort online Reviewed on: 13th August 2022

Good until you have a claim

Not a good company to be with. Everything is alright until you have to claim something with them. Reviewed on: 1st August 2022

Will not pay you out and will do their best to avoid refunding too

Absolutely awful, insured my wedding ring and engagement ring, spoke to them over the phone regarding the policy and took it out online to get my quidco cashback,I had a plus policy. My rings sadly have been stolen which has been extremely distressing and now they have come back to say they are voiding my policy as the rings are worth more than my policy cover, even though I am only asking for what they were insured for I do not wish to have more money for them just what I paid the policy for. Be very wary. When I asked them to trace the phone call they are saying they can't find a record and whats more is if I rang off a withheld number they would never be able to find the call as its through phone numbers not account information which is insanity. Appalled at their service, now they are stating that they will more than likely not refund me for my policy either, I just find it disgusting and will be taking this to the ombudsman. Reviewed on: 14th July 2022

VERY HELPFUL

Phoned the otherday about a pension withdrawel , after speaking to Elliot Webb he explained the circumstace, the problem was from my investment firm PORTAFINA , we went throught a few things and he managed to sort the problem so that I can get payed Midweek, nothing was to much trouble and I appologise for being angery at the start put after he explained i have nothing but praise for him Reviewed on: 9th July 2022

A nightmare

I had some water damage and LV referred it to Refurbishment UK, to whom they had given delegated authority to approve the claim. It took them three weeks to tell me it wasn’t covered in spite of initially being told it was covered. LV just passed the buck and didn’t want to know. Shameful! Needless to say, I won’t be renewing. Reviewed on: 14th June 2022

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