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Review of the LV (Liverpool Victoria), Home Insurance:

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Will not pay you out and will do their best to avoid refunding too

Absolutely awful, insured my wedding ring and engagement ring, spoke to them over the phone regarding the policy and took it out online to get my quidco cashback,I had a plus policy. My rings sadly have been stolen which has been extremely distressing and now they have come back to say they are voiding my policy as the rings are worth more than my policy cover, even though I am only asking for what they were insured for I do not wish to have more money for them just what I paid the policy for. Be very wary. When I asked them to trace the phone call they are saying they can't find a record and whats more is if I rang off a withheld number they would never be able to find the call as its through phone numbers not account information which is insanity. Appalled at their service, now they are stating that they will more than likely not refund me for my policy either, I just find it disgusting and will be taking this to the ombudsman. Reviewed on: 14th July 2022

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