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M&S Bank - Marks and Spencer: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (96 reviews)

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1.57

Based on 96 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

74%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

2

Additional fees all the time Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting... Read more Reviewed on: 23rd September 2024

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About this product

With so many insurers on the market to choose from, it can be difficult to choose the best provider and policy for your needs. We collect M&S car insurance reviews to help you make an informed decision when taking out your next policy.

Marks and Spencer is a popular household name, with M&S Bank offering a range of services, including credit cards, savings products, loans and insurance. M&S Bank provides car insurance policies, including policies for electric vehicles, and offers two levels of cover, standard and premium.

Our Smart Money People community have written reviews to give you insight into what you can expect as an M&S Bank policyholder. Find out what policyholders have to say about M&S Bank’s customer service, and how well any claims have been handled. Perhaps you’re interested in any additional add-ons M&S Bank offers to help make your policy more secure? See what others have to say about these by reading our Marks and Spencer car insurance reviews.

Have you had a car insurance policy with M&S Bank? Share your honest experience with others by leaving an M&S Bank car insurance review today. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Did you select a standard or premium policy, and were you satisfied with your choice? Would you recommend M&S Bank to a family member or friend? Leave a review today. Together, we can help people like you make better decisions.

M&S Bank - Marks and Spencer Car Insurance reviews (96)

Review of the M&S Bank - Marks and Spencer, Car Insurance:

Additional fees all the time

Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting married and was charged an additional premium. Won't be using again. Reviewed on: 23rd September 2024

Not the service I expected from M&S

Very disappointed that M&S would put its name to such a terrible insurance. The service is very poor - to get to speak to someone you have to spend at least 15 minutes listening to automated messages. When I moved house, they more than doubled my premium without explaining why and despite having not made any insurance claims. I will certainly not be using them again. Reviewed on: 1st August 2018

Appalling

Avoid at all costs. i was hit by uninsured driver who admitted liability but M and S (who blame underwriters Ageas) not interested and I have claim against my insurance unfairly!!! I would not recommend or use again! Reviewed on: 9th March 2018

They ramp the price up at every chance they get

Title says it all really, after the first year they increase the premium by a significant amount. Same applies if you need to make any changes to your policy because they know that you are locked into a contract. Avoid! Reviewed on: 6th December 2017

Upped Premium, but wouldn't/couldn't explain why.

My M&S Car Insurance renewal quote was significantly higher than my existing policy with them. When I rang M&S to ask for an explanation, they were unable to provide any reason for the increase. There was no embarrassment on their part, I think they wondered why I was querying it. Strange way to do business. Did not re-insure with them. Reviewed on: 28th November 2017

34% price increase on renewal

Rang and asked agent to justify. She could not - “we are not told the reasons for increase in premiums which is annoying” offered only 5% discount. Moved to LV at same price as last year. Reviewed on: 9th November 2017

Clearly showed prices

Clearly showed prices from last year and new price. Knowledgeable and helpful staff Reviewed on: 1st October 2017

Easy to use - bit pricey

Switched to M&S after my previous insurer hiked rates - again. Easy to deal with, even when I changed cars mid-point. But pricey, but I suppose you get what you pay for. Haven't claimed for anything yet, hence 8/10 until we test that part of their service. Reviewed on: 28th September 2017

Bringing in foreign insurance companies

after being with M and S for car insurance for a number of years,have just received a letter advising they have got a German company involved since 27th July.Will No longer give them my custom.Thought I was being insured by an English Company. I am absolutely furious. as I was advised when I went to reinsure. Reviewed on: 2nd August 2017

Best one

Best car insurance i have had done it over the phone help me get the right one Reviewed on: 1st August 2017

Trustworthy and reliable

Being involved in a car accident was managable with M&S. The problem was dealt with and although my car was written off, I was not at fault and came out unharmed and M&S helped get me on my feet! Reviewed on: 21st July 2017

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