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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.47 (153 reviews)

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2.46

Based on 153 reviews, last reviewed 24th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

11%

53%

Latest highest rating:

5

they are good I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

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About this product

M&S Bank no longer offers current accounts.

M&S Bank - Marks and Spencer Current Account reviews (153)

Review of the M&S Bank - Marks and Spencer, Current Account:

Farce

We were drawn to the account by the generous switching bonus so moved our joint account, but had we known how hard we'd have to work to get it we'd have thought twice. Pretty much everything that could go wrong did: they couldn't find me through credit search (other banks have with no probs) so we had to make a 50 mile round trip to the nearest branch to prove my identity...where they kept us waiting over an hour, because the address was slightly different on my two identifying letters...not different relevant details mind you, just one said 'Durham' and one said 'Durham, County Durham'. When I tried to explain that given the house number and postcode were the same the rest was irrelevant they talked over me, patronised me then left me unattended for ages while they went to phone someone about it..meanwhile due to the partitioned cubicle set up I could hear them greeting other customers (no privacy!) and offering them hot drinks - I wasn't offered so much as a cup of water despite being kept there much longer, which hardly seemed fair. Eventually everything was sorted and we went home, thinking our troubles were over. If only! The joining incentive wasn't paid correctly so I had to chase it up (took several phonecalls), my husband's bank card didn't work, the M&S reward scheme points didn't track properly on at least two occasions, the online banking page was often out of action...had high hopes for this account, but sadly not impressed and will be switching again soon. Reviewed on: 18th February 2016

Nice on Paper...

I switched to M&S bank on a recommendation from moneysavirngexpert.com. I was drawn in by the £125 gift card and the 5% monthly saver. However, here is where the good points end. The online banking is some of the most basic I have seen and not very user friendly. The same goes for the app - the only function it serves is to view your balance. The real final straw is the fact that you can only withdraw cash from M&S or HSBC ATMS. This is simply ridiculous, especially since there is one M&S ATM where I live, which is within the store and closes at 6pm, and one HSBC in the City Centre. If you are out and about without cash, then it is tough luck. Reviewed on: 8th December 2017

Marks and Spencer's not just a place to enjoy retail therapy

You get free M & S vouchers for signing u and staff also get this sign up offer too Reviewed on: 3rd December 2017

Excelled customer focussed

Cannot fault m and s bank. Always able to deal with friendly and helpful staff. I realise they are connected to hsbc but they offer so much more of a 'local experience than hsbc. Reviewed on: 18th November 2017

Trouble free

I've been a customer for a little under a year and it's been completely hassle free Reviewed on: 15th November 2017

Good deal and easy to manage

Switched to M&S bank which was easy and hassle free. Good bonus for joining and no problems since. Customer service excellent and easy internet banking. Would definitely recommend. Reviewed on: 10th November 2017

Great service and value

I sometimes lose track of my balance and so it's great that M&S send me a text to warn me and give me until nearly midnight to correct the deficit. At last, a bank that Wants to save e money! Reviewed on: 8th November 2017

Could do with more branches

i really like my bank account. i feel like it is very transparent with any charges and extremely fair - i have found some other banks can be all about recouping money. my only 2 gripes with the bank as a whole is there are only 2 branches within a 30 mile radius from me and the app does not let you do as much as other banking apps let you. Reviewed on: 8th November 2017

A* all round

Great telephone service with extremely friendly call handlers which makes a huge difference. Also the app is very useful and they are currently updating some of the features which will be good in the future. Reviewed on: 8th November 2017

Great service, easy to use

I switched to M&S bank and it was so easy to do, they have fair products and have not caused any issues Reviewed on: 6th November 2017

No problems

I changed to M & S Bank almost a year ago and have had no problems. Very easy to use online banking . Would recommend Reviewed on: 6th November 2017

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