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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.47 (153 reviews)

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2.45

Based on 153 reviews, last reviewed 24th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

11%

53%

Latest highest rating:

5

they are good I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

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About this product

M&S Bank no longer offers current accounts.

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M&S Bank - Marks and Spencer Current Account reviews (153)

Easy, no fuss bank account

Great for everyday banking which is rewarded each month with £5 added to gift card. Easy to switch. Reviewed on: 11th February 2018

Good easy transfer

Good easy transfer, also good cash back deal Reviewed on: 11th February 2018

Great switching incentive

I mainly switched my current account to m&s due to their switching incentive which was excellent. £100 gift card which is topped up every month with £10 if I deposit £1000 and have 2 direct debits coming out. I've loved having the extra money to spend in their simply food shops! Reviewed on: 8th February 2018

Could do with more branches

i really like my bank account. i feel like it is very transparent with any charges and extremely fair - i have found some other banks can be all about recouping money. my only 2 gripes with the bank as a whole is there are only 2 branches within a 30 mile radius from me and the app does not let you do as much as other banking apps let you. Reviewed on: 8th February 2018

The online banking log in is annoying

It's all good except for needing to generate a security code from a little calculator type machine every single time I want to log on to internet banking. They should tell you this before you get an account or have an option to turn it off for a particular device. Reviewed on: 4th February 2018

waste of my time

applied in 2016, heard nothing back, reapplied in 2017, they lost the application, sent loads of verified ID, kept getting emails asking for more info, kept sending more info, then told application expired, I wouldn't trust them with my money Reviewed on: 3rd February 2018

Taking far to long to set up account

It's almost two weeks since I made an online application I received an email after 2 days asking to phone them as they had a question needing answered which I did immediately.I waited over a week and phoned them back as I hadn't heard anything they told me they were still processing my application and should hear something in 48 hours 5 days later no word think I'll give them a miss and go somewhere else. Reviewed on: 30th January 2018

No easy way to pay in cheques.

Have just moved to M&S bank and planning to pay cheques in using HSBC facilities. Told this was ok when opening account. First attempt to use this was declined and have now been told that only main HSBC banks will accept cheques for an M&S account. No good to me as this involves a 10 mile drive and £5 parking fee. Would never have swapped banks if they had been honest about this up front. Will be moving account again soon. Reviewed on: 12th January 2018

current account

great current account with excellent customer service Reviewed on: 9th January 2018

Voted with my feet!

Having received incompetent unreasonable and uncaring service from M&S Bank with great relief now switched to First Direct and so far it's proving an infinitely better experience - strange, as they are both offshoots of HSBC Reviewed on: 10th December 2017

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